Customer Testimonials

Very helpful!!

Great customer service and product support.

The gentleman's that we worked with was very kind and knowledge I appreciate it very much thank you.

I have been to two stores. Knowledgeable, patient and kind staff!

Always good service, but today got on the spot 'while you wait' service from Andrew replacing a tricky internal derailleur cable. Thx!

Tom L. is the best! He's the reason I keep coming back!

Nice friendly and efficient people that have great suggestions and go the extra mile!

All good

Andrew!

Great service...friendly people.

Staff took the time to understand my request for a Blendr ION front light mount and then dug through their inventory to find exactly the right part.

Best of the best

Feel service there has been excellent, and that's what chiefly keeps me coming back. Have a Trek bike which is solid and reliable, and they've kept it in great running order.

I'm a longtime Penn Cycle customer and I've been so pleased that Freewheel came along and kept my local bike shop going. Your staff is knowledgeable and friendly, and your selection is comprehensive across price points and various cycling experiences. I love that I can come in to your shop without an appointment and get repairs done within a week or even a few days. Y'all work hard, and I recommend your Richfield location to everyone I know!

The guys in Richfield were great! Very knowledgeable & made buying a bike fun! Super accommodating & not high sales pressure - they were there to educate & make sure you found the right bike & knew how to use it!

Welcoming staff who take the time to listen to needs and suggest safe options

Friendly and very helpful sales staff!!!

Personal service above and beyond just selling a box of stuff--this is what I value. Your employees are always willing to share information, teach, and advise, concerning both products and repairs. I am particularly grateful for Andrew and Tom's help at Richfield. Thank you!

Very knowledgeable and accessible. I always learn something from the staff. You guys should teach more classes

Knowledgeable, fast and friendly!

Dedicated and helpful staff; they kept me notified when a new bike came in that might work for me; they were very patient!

Knowledgeable people in service and parts, and fair prices

Tom is second to none. He brings kindness and enthusiasm to every component of the transaction. His excitement and passion around cycling has me picking out my next bike from FreeWheel. Even though I am moving to Wisconsin, I’ll be driving back home for my next bike buy from FreeWheel.

Helpful staff.

45 nrth boots

Good customer service with caring employees

Knowledgeable fun staff

Andrew at the Richfield store had exactly the right components I was looking for to upgrade my fat bike. I also found the helmet and headlight I've been looking for. You guys are doing a great job of providing the inventory and apparel riders are looking for

very friendly staff! thank you Tom!

Wow, what a great experience! Arrived before store was supposed to open, (forgot to change my clock). Sales associate helped me anyway.
Wanted my 70 year old valuable Bike detailed and tuned up before I put it away for the winter.
Bike was accepted for the work. A few days I was notified my bike was ready and it was done beautifully! They told me they enjoyed working on it. This is the way you get return customers and referrals. Thank you so very much!
First name removed M Last name removed