Customer Testimonials

Team are always knowledgeable, service is great and products are of a great quality.

I have referred many people to Andrew!

Your staff never treats me like I don’t know what I’m talking about. Thank you!

Staff was very informative about the problem and how to fully utilize Freewheel's services. The fix was very quick! I had to drop what I was doing to go and retrieve my bike so I could ride it home.

Great service and helpful staff. I’ve already recommended your shop to family.

The selection and service at this store in Richfield are wonderful. Tom was marvelous in working with us and our grandson in the selection of a bike for him. Thanks to all of you at Freewheelin!

friendly, timely, fairly priced

We are very pleased because there Is a person that speaks Spanish. That is very helpful for us.
Thanks for your service.

Just purchase a Kuat hitch rack, I love it. Andrew was helpful with advise on how to install it. He even lugged it
out to my car for me. Just great service!

It was close to home and staff was knowledgeable and able to help me find what I needed.

Helpful staff

Knowledgeable friendly and helpful staff!

I still don't know if they are good quality products. I have only been to put tires on my son's bike for a short time but the service and kindness was excellent, they speak Spanish, this is incredible !!

Prompt service.

thank you.

I'm new to mountain biking and building my first bike. Sales associates were really knowledgeable and took the time to explain my options and help me find parts I needed.

Tom and products and service. Knowledge, quality and customer service.

Andrew Chaffe always gets my bike running smoothly!

They are always friendly, and they usually will make time to work on my bike same day, even if I come in without an appointment. Sales staff is super knowledgeable and will take time to help make sure your purchase is the right one.

Staff was very friendly, helpful and welcoming. I will definitely come back.

Friendly staff. Decent prices and timely repairs. Would like a wider selection of bike gloves.

Richfield's mgr. Andrew has been very helpful, I appreciate all he has done for me!
First name removed S.

Ray Samide was an absolute joy to work with. Super patience and informative without any pressure. I live on the west coast but I’ll be telling everyone I know in the Midwest about your shop.

Very helpful staff

Road 50 miles after getting my bike back. Gears have never worked so well. Thank you!

Friendly, attentive and knowledgeable people working there

Very professional and low key crew. Never tried to upsell or pressure me

Ray was so helpful and kind with our many questions and special needs situation. He is an excellent salesperson

Same day emergency service to get me back on the road.

Allison was awesome to work with

They did not try to “up sell” me on services that I didn’t need, but made recommendations that made sense. I will trust FreeWheel for my future bicycle needs.