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Customer Testimonials
Knowledgeable, fast and friendly!
Dedicated and helpful staff; they kept me notified when a new bike came in that might work for me; they were very patient!
Knowledgeable people in service and parts, and fair prices
Tom is second to none. He brings kindness and enthusiasm to every component of the transaction. His excitement and passion around cycling has me picking out my next bike from FreeWheel. Even though I am moving to Wisconsin, I’ll be driving back home for my next bike buy from FreeWheel.
Helpful staff.
45 nrth boots
Good customer service with caring employees
Knowledgeable fun staff
Andrew at the Richfield store had exactly the right components I was looking for to upgrade my fat bike. I also found the helmet and headlight I've been looking for. You guys are doing a great job of providing the inventory and apparel riders are looking for
very friendly staff! thank you Tom!
Wow, what a great experience! Arrived before store was supposed to open, (forgot to change my clock). Sales associate helped me anyway.
Wanted my 70 year old valuable Bike detailed and tuned up before I put it away for the winter.
Bike was accepted for the work. A few days I was notified my bike was ready and it was done beautifully! They told me they enjoyed working on it. This is the way you get return customers and referrals. Thank you so very much!
First name removed M Last name removed
Someone is always willing and ready to help with service or products. A group of biking enthusiasts.
friendly, helpful staff. great selection of gear.
the knowledge of cycling really helped me decide what bike to buy.
Freewheel always provides great products and excellent service.
Friendly helpful service.
Honest assessment of the problem and repair options. Fair price for the work done and got me back on the road again.
Friendly and knowledgeable staff
You've got one master employee there (ek - forgot his name) who seems to know everything about that store, parts, process. He's the best.
The guys were very helpful, friendly, and informative.
Passionate people
Very helpful and friendly. Fixed my internal hub shifting issue for a fair price.
Expensive, compared to online shopping for the same products.
But the employees are always so valuable, I cannot say enough good things about the employees. I will continue to support Freewheel because of the experts working there.
For the record, Tom Lais was the latest salesman I worked with. But I’ve always had excellent experiences at Freewheel and can’t say enough good about the men and women that work there.
Take time to help
Freewheel bike was very helpful in selecting tools and parts to work on my bike. Very friendly staff and great tool and part selection!
Fast, friendly, great!
Extremely knowledgeable and friendly staff.
Great group of employees
Been going to freewheel since the early 1990’s and always continue supporting one of the originals in the twin cities!
Very knowledgeable and accessible. I always learn something from the staff. You guys should teach more classes