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Customer Testimonials
Knowledge and compassion of staff
Everyone was super nice and helpful. Due to inventory shortages we ended up needing to go to 3 different Freewheel shops to get what we were looking for, which was fine because we pretty much drove past each of them on the way home.
Quality and enthusiasm
Good selection and excellent help!
The selection of products is extensive. The sales team is knowledgeable. Their goal is to get the customer into the bike that is correct for the customer's needs. We believe that they matched us perfectly and also installed the options we needed to use our bikes was we travel.
Very kind, knowledgeable staff. Low pressure salesmanship. The new bike was well tuned.
Friendly, knowledgable, very professional.
The store manager, Andrew is exceptional.
You're lucky to have someone so skilled.
Very helpful staff. Quality products. Better inventory than competitors for what I was looking for.
Been with freewheel for over a decade. Same great service and knowledge. They will make make your ride better Faster. Lighter. It’s that simple………
The staff love bikes.
Great service and product selection.
Fast and honest!!!
Personable and knowledgeable service
great service and a really nice team!
Everyone was so nice and helpful! Daniel sold me a Mukluk and was very honest when he didn’t know the answer to a question and directed me to someone else. I love my new bike!
Friendly service!!
I called Erik's last Thursday regarding a replacement bottom bracket for my fat bike, and they said they don't keep those on hand. Their Bloomington shop is nearest my work, and I figured they're big enough to cover most needs. I then called Freewheel in Richfield where I got a confident reception by the salesman, and he handed me over to Andrew, the mechanic, just to be sure we were talking about the same parts. Andrew assured me they should be able to take care of me.
I stopped by the shop on the way home. The salesman - wish I recalled his name - not only recognized me as the person who called, but he recalled meeting me once months ago. Andrew enjoyed seeing my trashed part and quickly produced a viable replacement. He pointed out I'd need a different tool due to a diameter change, but that BB tool wasn't on the floor. He proceeded to go back to his box, grabbed a tool adaptor, and just asked me to bring it back after I installed the new part over the weekend. Gladly!
Excellent service, knowledgeable staff, recommendations that improve riding experience
I appreciated the service and quality of the work done.
Sales staff was super helpful
Fanatic disco was great
Friendly service, thanks.
I like to buy from experienced riders, since their advice is based on real riding experience.
Tom in the Richfield store was great.
Great service and team.
Richfield staff are very helpful in deciding the right bike for me
You can generally help me out when necessary - the people are the most helpful thing.
Super friendly, not pushy salespeople who know their stuff.
I love the folks at freewheel Richfield. Super helpful.
Knowledgeable staff and product availability