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Customer Testimonials
The team in Richfield, led by Andrew are always kind, friendly, available and extremely knowledgeable. Their customer service is always top notch. Their service is super fast and always done right the first time. I trust Andrew and his team for advice and support.
The repairs were made promptly and everything worked well.
Matt and Marc took the time to let me try out many bikes and answered all of my questions. I really appreciate the time their commitment. Thanks!
Very nice people
Despite Freewheel's Richfield location having been a bike shop for decades this was my first visit and hopefully leads to more visits since I bike commute to work not far away. Upon my arrival the staff were wonderful, I felt like I was walking into Freewheel's hospitable West Bank location, they immediately greeted me and asked if I was looking for something in particular. The service was so helpful that in my quest for sealant I failed to explore more of the store - next time!
Great customer service
Tom Lais was great. He made my friend’ s visiti to the US from Germany a great and memorable experience.
Knowledgeable, experienced at biking & service, enjoyable just to talk to. Excellent range of bikes being offered.
Always helpful and knowledgeable. Thank you!
Courteous. Some repairs done while waiting!
Everyone was friendly and knowledgeable.
Friendly, knowledgeable service!
The 2 employees that we worked with for drop off and pick up of our bike tune ups were fabulous. They were extremely knowledgeable and didn’t try to oversell us parts that we really didn’t require. We will be needing a couple of new bikes soon and we will back for those purchases as well as future service. Thank you!
great service, kind and helpful staff. very knowledgable.
Outstanding customer service!
Stellar services, super knowledgeable staff, friendly and informative.
The best.
Customer service
Great employees in this shop make this an incredible experience every time I’m in.
Very thorough
The service is outstanding!!!!! Every one is so helpful, knowledgeable and kind❤️
Great service. Great products.
Great bike shop
I brought my bike in for service and received exceptional service with a quick turnaround.
Expert staff. Quick service.
Went in with a flat tire and they had it fixed in 10 min. I had some questions about other things and the staff was incredible and answered all my questions. I will definitely come back here for all my biking needs.
There is a good selection of quality bikes. The help there is very knowledgeable and you don’t have to wait for someone to help you.
All staff is extremely friendly and personable. I always feel welcomed with every visit.
Da guys in the store. Superb service
Andrew and the Richfield team were great! Second only to the team at Freewheel Minnetonka!
Helpful and friendly staff.