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Customer Testimonials
Andrew is on point!
Tended to me right away and had me on my way in minutes. Totally unexpected and very considerate
The bike turned out great - like new! And it was done earlier than expected and the cost was somewhat below what the estimate was.
Great servic!
they sold my son the bike that best suited him.
Great customer service, it feels like I'm dealing with actual bike people vs. a run of the mill chain operation. The Richfield location is also the best of the 3? I've visited.
I came in with a flat tire and was able to get help immediately, including assistance with unloading and loading my bike into the back of my car. While my tire was being fixed, I had a very helpful salesperson show me several new bikes and was able to test-ride them. Great service ! Thanks.
The friendly people
When one comes in with a problem you have someone right on it. Remember our names and are priced right.
Knowledgable and friendly staff who take the time to understand what you want and need to recommend the best option!
Great service. Quality work. Quick turnaround. Thank you.
Tom Lace and team provided great service!
Attentive patient service.
Service is excellent—love my bikes
Friendly and knowledgeable staff. Appreciate the help with repair questions. I’m
Tom was marvelous!!! He took time to help me diagnose the problems with my old bike computer. He helped me chose a new computer and bell and installed them for me. He made me feel that the customer is important and should be treated with kindness, dignity, and even some good humor. He let me try out an e-bike, too. Tom gets an A+++. Thanks.
Prompt, friendly and so helpful!
Very personable salespeople with a respect for my time.
Matt was very informative and wanted us to understand how the rear whkd impact ride. Thanks Matt!
Jonathan was super knowledgeable and helpful. Thank you!
Awesome staff at Richfield store!
Whoever it was that helped me, my receipt says Elaina, was an absolute star. I had an idea of what I wanted but was far too stressed to be articulate. She made life easy and quick and went above/beyond looking for more options for me.
Thank you.
I always feel confident about the road worthiness of my bike after repairs and checkups at the Richfield shop.
The Sales & Service people at Freewheel have great product knowledge, they're friendly & very helpful - and that's been the case at the multiple locations I've gone to over the years.
Fast and friendly service!
Knowledgeable staff and they take the time to really help you.
best products, friendly knowlegeable staff
They were honest and upfront about what work may be needed and what was eventually done, even if the final cost was high.
The customer service and expertise was outstanding! Thank you Freewheel team!
Always receive great service and helpful advice!
Attentive and courteous staff. Not a lot of inventory (I was looking for a jersey, only one rack to peruse for women).