Customer Testimonials

Tom is so knowledgeable and helpful! This is the 2nd bike I’ve bought with him and he’s great to work with.

Great staff with stellar customer service skills

Service was done as scheduled and the bike is running like new!

Quality bikes and good service

Price, friendly.

They took care of me beyond expectations. They went above and beyond regular customer service. 5 stars

Replace spoke while I waited, great service

I brought my bike in for check up and bought a new bike rack. These guys were very professional and very kind to someone who was pretty upset. There was confusion on pick up time and they went out of their way to help me. Would definitely head that direction again

Friendly and helpful!

Garret was patient while we tested bikes for dad and daughter. He was knowledgeable and a joy to work with!

Good selection of bikes and excellent service

Appreciated letting me in at closing to purchase a helmet

Very competent fast and great service Goes beyond to help with everything Best service in Richfield

My wife is interested in getting an electric bike so I stopped at your Penn Avenue store to get some info. Tom was very helpful and informative. Let me test ride a couple of bikes and answered any questions I had in understandable language that made sense. A real asset to your company!

I brought my 7 year old bike in for a tuneup and new tires. When I picked the bike up it looked like it was brand new. You guys did a great job cleaning it and we dealt with a very nice young man. We will definitely be back.

Excellent customer service. Staff at the Richfield location was very helpful in showing me a Surly Disc Trucker despite the shop being busy and despite knowing I wasn't going to buy that day.

Tom in particular was great to work with, he answered all my questions and provided helpful tips on bike touring based on his personal experience.

Great products, friendly and knowledgeable service.

Friendly and informative staff

Friendly, knowledgeable, and friendly

Fast service, good staff.

Friendly & Good at what they do

The employees are very nice and helpful

Jaime was very helpful with a discussion on hanging bicycle racks.

Friendly representative, had the product I was looking for and was also given tips on how to best accomplish the installation.

Knowledgable, prompt and cheerful service.

Tom and the other staffs are amazing. Provide excellent customer service.

This is my first service in years--a much needed tuneup and minor repairs.
I rode it last night. It feels like a new bike.
Thanks

Extremely knowledgeable and very personable. We will be back.

Friendly, prompt, knowledgeable, short turnaround, great product support, good value.

Customer service