Customer Testimonials

Tom was a great salesman. I appreciated the help deciding which size checkpoint was right for me. Good stories and conversation were a plus as well.

The Freewheel team in Richfield is excellent in listening to concerns and questions on all things Bike. I enjoy purchasing everything from items for my kids to the latest gear for my bike projects.

good info, reasonably priced, local and convenient

Sales people just care about why you're there.They help you with the questions you have and let you decide the rest.

Everyone was really friendly and helpful. It takes a long time to purchase a new bike and Matt took the time to show me several. While I was there, each person who came in was greeted, asked what they need and told how long it might be. I really appreciate that kind of service.

Friendly
No pressure

You guys actually talked to an old man struggling with health issues. Been on 2 rides since getting the bike home yesterday. Not setting any records, but man I already feel great!

Thanks for working with me to get setup with something that's fun and feels good.

Appreciate it
Thank you

Matt was awesome and helpful. Didn’t know about kids trade in program and he took the time to explain its benefits.

The person who served me was knowledgeable, friendly and very helpful. I felt like I was being advised by an old friend

Super helpful and quick service. I needed one of the hand brakes fixed asap for my 9yo bike trip with school the next day, they delivered and even found some grips they had laying around for the handle bars (cause my child tore them off) above and beyond! Wonderful service. Great workmanship

super kind and helpful staff

The Richfield guys are just great. Found a great bike for me. Did a few mods to it. Could not be more happy.

Andrew was able to fix my bike in the spot. He and Jamie provided great advice on nutrition, too!

Great service.

Helpful and knowledgeable staff

Always friendly

Prompt and efficient service with them asking questions to diagnosis the problem correctly and explaining the problem so you can understand it.

Great serviceI I stopped in twice to shop for a bike and both times every employee I talked with was knowledgeable and super helpful. They listened to what I was looking for and I am very happy with my purchase.

Friendly, efficient and incredibly knowledgeable!

Tom is truly customer service extraordinaire.

Staff was super helpful and knowledgeable.

It is always courteous and have a good selection of parts and services. Just my type of people.

nice store helping staff

friendly helpful staff

Fast, professional and kind! All what i was looking for.

Friendly, good quality & reasonably priced.

The service and mechanics are the best at both Richfield and Bloomington locations.

Can’t go wrong at either location. Always helpful and explain everything.

Friendly service

Helpful, friendly, and knowledgeable mechanics as well as easy customer service over the phone. Also, the online turnaround time by location is fantastic.

I've been going to Penn Cycle for more than 50 years with my bikes, and have always gotten great service and very good prices. Glad you're still in business after so long. :)