Customer Testimonials

Tom Lace and team provided great service!

Attentive patient service.

Service is excellent—love my bikes

Friendly and knowledgeable staff. Appreciate the help with repair questions. I’m

Tom was marvelous!!! He took time to help me diagnose the problems with my old bike computer. He helped me chose a new computer and bell and installed them for me. He made me feel that the customer is important and should be treated with kindness, dignity, and even some good humor. He let me try out an e-bike, too. Tom gets an A+++. Thanks.

Prompt, friendly and so helpful!

Very personable salespeople with a respect for my time.

Matt was very informative and wanted us to understand how the rear whkd impact ride. Thanks Matt!

Jonathan was super knowledgeable and helpful. Thank you!

Awesome staff at Richfield store!

Whoever it was that helped me, my receipt says Elaina, was an absolute star. I had an idea of what I wanted but was far too stressed to be articulate. She made life easy and quick and went above/beyond looking for more options for me.
Thank you.

I always feel confident about the road worthiness of my bike after repairs and checkups at the Richfield shop.

The Sales & Service people at Freewheel have great product knowledge, they're friendly & very helpful - and that's been the case at the multiple locations I've gone to over the years.

Fast and friendly service!

Knowledgeable staff and they take the time to really help you.

best products, friendly knowlegeable staff

They were honest and upfront about what work may be needed and what was eventually done, even if the final cost was high.

The customer service and expertise was outstanding! Thank you Freewheel team!

Always receive great service and helpful advice!

Brought old bike in for service. asked a lot of questions and took time to help make best repair/maintenance decision.

Employees were very helpful, service was quick, and prices were reasonable. Overall, I am very happy.

Spectacular service and great selection. Or, as an 8 year old says, “they were very nice and helped a lot!”

Freewheel never disappoints. Great service, professional, personable staff!! Thanks

I walked into the Richfield store with my son to purchase a couple of tubes for his mountain bike. We started looking around a bit, and even though there were other customers in the store, several employees asked us if we needed any help finding what we needed. Staff was very friendly and made sure we weren't waiting for help at any time.

I got the part that I needed and good advice on searching for the right bike.

Work was done quickly and price was reasonable.

They speak spaniy

Richfield service staff was incredible! They performed a quick once over of my brake problem, identifying the issue and potential fix and provided an estimate on time/cost of repair. The actual repair was completed in less than a day! Meanwhile, Minnetonka location looked briefly at my bike and then said it would be at least 3 weeks before they would be able to look at and potentially make repairs

Always helpful and friendly!

I had great service - very friendly, helpful and knowledgeable. I came in to pick up a rack for my bike, got one that fit, it was put on for me and I walked away smarter!