Customer Testimonials

Me encantan sus productos en especial la marca Orbea y el servico es excelente. Andrew y Tom dan un excelente servicio al cliente! 100% recomendado!

Sales and service folks are always helpful. Yesterday I came in looking to buy some valve cores for my tubeless setup, but they don't sell them. To make sure I didn't walk away empty handed, the service guys just gave me a handful of used ones they'd pulled from bikes they'd worked on. I was able to get my tires back in shape without having to wait for an Amazon order of the valve cores. This kind of service is why I've always trusted the folks at Richfield Penn Cycle-now-Freewheel. Also, they always treat this fat old lady like a real cyclist.

The service team is amazing! I will go nowhere else. What a wonderful asset for the neighborhood!

Tom’s help was extremely appreciated!

Knowledgeable and honest service

Very helpful staff

The service was incredible! Our salesperson helps my son understand bike safety and security!!

Fast, friendly, high-quality, knows and remembers me and my bike

Service was wonderful.

Service has been exceptional: friendly, attentive, competent. I've had a triky problem with my bike that has been hard to figure out and so, to fix. I have felt that the staff take seriously my concern and seem determied to help me. That feels good.

Great customer service.

Knowledgeable staff. Very helpful!

Had everything I needed to go with my new bike. Staff was very knowledgeable and was able to make recommendations without hesitation. Overall a great experience!!

The staff knows their stuff!

Best service guys
Excellent!

Fulfilled all first level tune ups on time. Flawless tuneup and clean up of bike for the new season

Work completed on time and on budget.

Excellent staff and mechanics. Friendly, knowledgeable, economical!! Love this store.

The People at your stores

Really friendly and communicative about the process around shipping bikes!

The guys were unbelievable in helping me make the right selection and answering all my questions. Very knowledgeable team with daily practical experience in cycling. Andrew was extremely helpful.

Friendly salesmen with an awesome attitude about riding bikes!

The staff are very knowledgeable, friendly and helpful.

Knowledgable, helpful staff. Reliable service.

Andrew and company are always helpful. They listen to my needs and suggest the appropriate product or fix while being very professional and funny!

The employees are very knowledgeable, friendly and helpful. I’ve always had excellent service at this location both with parts and repair. They’ve helped me out with repairs on my Velomobiles that a lot of shops probably wouldn’t touch, repairs that I didn’t have the right tools for, and have always gotten the work done quickly and perfectly.

Very helpful staff!

I decided to bring my bike in at the last minute for a quick tune and checkup before heading out of town for a mountain biking adventure. My interaction was primarily with Tom Lais but all the staff there were extremely helpful and knowledgeable. I especially appreciated the willingness to take on this task with the need for a quick turnaround and their genuine concern that my bike be checked out to help ensure that I would have a safe experience. Great work everyone. I will definitely be back for all my biking needs.
Thanks again
First name removed

I have had great support from everyone, in particular Tom, who is always busy with customers, but makes room to counsel and resolve my concerns.

I’ve already sent two friends to get e-bikes and they have been very happy with their bikes, and even happier to get to ride with me!!

Very good job