Customer Testimonials

Listened to my problem. Offered options. Together we picked the right solution. Bike was repaired and ready for pickup in less than 24 hours.

Always top notch service. Thanks!

Outstanding service. Both Tom and Andrew, at your Richfield store, helped me purchase a new bicycle. They were very informative, welcoming, engaging and patient. They guided me as opposed to selling me. I am really appreciative of their kindness and care.

Needed a flat tire fixed and ended up with an upgrade on both tires. That was the right decision on a bike I purchased there last year.
Even got a minor tune up while in the shop.
Still riding to extend the current season. A full service response. A+.

I honestly can't praise the Richfield location enough.

Likely the main reason I ended up buying a new bike from here was due to an employee being incredibly kind, informative, and helpful. I don't recall his name, but he got me sized and tested. I ended up buying a bike from the Freewheel in Eagan, where my experience was abundantly less good. My girlfriend and I ended up purchasing bikes, for which she wasn't sized, we weren't compared models like I was at the Richfield location; the care the employees have in Richfield is completely incomparable to the Eagan location. (I have had good experiences here, but the bike purchasing was definitely not a good one)

I then came in for a very specific, very small part, which I didn't have an exact measurement for. An employee in Richfield spent several minutes finding the part, and even testing it on my model bike in the store, just to ensure he was giving me something good that would fit.

Whatever the Richfield location is doing different, please keep doing it. I'll go out of my way to come to this location rather than others. I hope those employees are getting the praise they've earned.

Friendly and very helpful

The people and the bikes.

Your service manager is the best.

Great service from the folks at Richfield!

The staff is easy to talk to and I feel comfortable with their recommendations.

Warranty honored

Stand behind product and provide outstanding service.

Great selection, helpful staff!

Great staff , very personable

You have the best Dynaplugs in stock.

The maintenance was completed quickly, and the staff was friendly!

Fast friendly knowledgeable

Tom helped us choose and size a helmet for our son. He was a wealth of information, professional and friendly. Thank you!

Great products, great staff, and great service! Hat trick!!

Outstanding sales and service

Extremely helpful staff

Excellent on- the-spot service, a team approach. An efficient operation.

Good fast service

Great staff

Turn around time for my MTB bike was insane. Truly appreciate the effort in getting me back on the trail.

I love the convenience of a neighborhood shop. My repair guy was super helpful and got me back on the road in just minutes!

EXCELLENT service when I was selecting my new bike.

Jamie is the best. His life long commitment to retail bicycle shops is extremely valuable. From simple things like training wheels to complex drive train issues. He approaches them with concern that they are done right. You are the best Jamie.

Good stock of quality parts.

awesome customer service and prompt service on bike