Customer Testimonials

Products are excellent, device was v attentive

The best one to one customer service in the business. Every time I've dealt with any technician it has been a great experience and I have learned so much

Rad

SPEED OF DELIVERY

Friendly knowledgeable people who explain a test ride and findings.

Fair prices.

Welcoming store environment

Tom is such a fair, service oriented guy. We fully trust FreeWheel because of Tom

Service is next to perfect. If one store doesn't have it most likely the other stores will. Besides Kevin has the best locations and staff in the metro area. Turnaround is fast and done right. If you need Products most likely you won't need anything on the Internet for shopping freewheel will have it. Orders from Q are lighting fast. Now go ride your bike.

I was looking for a new bike. I am a member of REI and went there first to look. Very disappointed in their selection. I then went to Scheels and saw the bike I liked, a Trek Roscoe 6. They only had one in stock, but, the frame was too large for me. I then went to Freewheel in Richfield. That was the location I trained at in 1980 when it was Penn Cycle where I worked for several years. I walked in and was met by a very friendly and knowledgeable staff. I saw the bike that I wanted and was told there were plenty in stock in the size for me. Chad was very helpful and when I picked up the bike the next day, Mark helped me with the delivery. Bikes have changed quite a bit since I worked at Penn and I had a lot of questions about all the new technology. Wonderful staff and selection. I should have stopped there first

Excellent service, very knowledgable staff, good selections, highly recommended.

High quality

Very thorough and answered all our questions!

Very helpful and professional staff.

Service was awesome prompt and efficient

The service from Adam was outstanding. He helped make sure my automobile was set up to accept the new bike rack I purchased. He connected me with Burnsville Trailer Hitch and then installed my new bike rack with instructions when I returned to the store. I appreciated the white glove service.

Good prompt work

The drop in service was great. However, I am not impressed by the quality of the Trek bike I bought from you.

Great customer service and decent stock.

Fast, friendly, expert service!

Attentive, friendly and knowledgable staff. Have helped me problem solve some very specific bike issues. Also have good stock for parts if you do your own repairs.

Knowledgeable, friendly helpful staff with good inventory.
Took the time to help, without any pressure.

fair and helpful

Andrew’s expertise and help

Knowledgeable sales folks and friendly.

Excellent service. Very knowledgeable. They took care of my service issue while I waited.

Trek brand.

Staff was helpful, and have a sense of humor 😊

Friendly knowledgeable staff, quick well performed service

Always top notch customer service and reasonable prices

Garrick and Nick (Manager) were top notch Freewheel reps as they both were helpful with questions, what options I had to cover my needs and wants and at a competitive price.

Friendly staff always willing to help diagnose and fix issues as they arise.