Customer Testimonials

Local shop. Friendly.

Fast build and friendly service.

Knowledabke staff. My experience is that you always try to understand the customer need and then help solve for that - without trying to oversell products or services that aren’t really needed

Great customer service.

The staff is friendly and customer oriented

Very prompt and good repair service

They take the time to help you choose a good fit for a bike. Good selection of accessories. Very friendly service!

My wife and I came in to ask a for help finding her a new bike. She was a bit apprehensive from past experiences at other stores. The staff here we're friendly and informative. They did not as snobbish as we are fairly new to cycling. Will definitely be coming back.

Freewheel bike has a great selection of bikes and parts. Order online and pickup in store is very easy to use as well!

Very friendly and helpful staff. Our salesperson helped us from start to finish and then remembered me when I called later about a tuneup.

Staff was very friendly, helpful and explained all the things.

Friendly staff and quality assembly/repairs

The employees were very friendly and willing to help. The mechanic was able to fix my busted spoke in a very short time period.
Thanks

Staff is very educated, friendly and helpful.

Good range of products and First name removed was incredibly helpful, polite and friendly!

Tom! So helpful

Very helpful staff and quick service when I have needed something fixed on my bikes.

Thanks for taking care of us while we shopped for a bike for our daughter!

Friendly and knowledgeable staff. Brought bike in for repairs/tune up and they turned it around in the same day. Bike looked great and works great as well.

Unlike some shops I have used, Freewheel Richfield has always been upfront with what repairs/parts may be needed. They have several levels of basic service options, and each is very reasonably priced.

All their employees/bike techs are very knowledgeable and take time to learn what the customer needs or wants. Friendly and professional.

Great service

Great products but even better service and support. Tom at Richfield is an expert and his guidance and recommendations are gold.

First of all, it’s a very family friendly place, always easy to find what you need, and also the product is always high class 🎶 🚲

I orginally received the wrong color for a bike rack extender. The team helped me resolve the situation quickly and kindly. Top rate personal service.

The best staff around- very helpful and welcoming to a newbie mountain biker!

Helpful and knowledgeable.

Very knowledgeable sales man. We were able to test drive a couple of bikes on the streets around the shop.

Tom was exceptionally good at describing the e-bike and very thorough in explaining the best way to use and maintain it.

Appreciate the friendly and knowledgeable service at Freewheel Richfield (and the Seven Corners shop too). The Richfield location has become my go to shop as it's closer to my home.

Andrew Chaffe and the Richfield team keep my bike working: Shout out to Ben who handled service on my recent flat - He gingerly pointed out that my tires were @ 10 years old and ready to be replaced. Thanks to Ben for his attentiveness and great customer service. (Ummm - guess I hadn't been in for a tune-up lately.)

I'm on my 3rd Trek from Freewheel thanks to the helpful tips from Seven Corners' Marcy Levine. Recently I was discussing the benefits of e-bikes -- not yet.

It's a delight to go to Freewheel knowing I'll receive engaged customer service from knowledgeable people. It's refreshing and doesn't happen everywhere.

Yes, I'm a long-term fan of Freewheel. Your engaged staff and great customer service have kept me coming back for decades.

Tom was a wonderful sales associate, knowledgeable and nice to talk to.