Customer Testimonials

I think it was Matt who waited on me.
Had a bike utility tool that I could not figure out how to use
He persevered until he figured it out
The same was true of an obstinat taillight
Great staff.
Tha ks

Great service!

Good technical knowledge, reliable tune ups.

Products I was looking for and staff with product knowledge.

As s0oon as I walke into the store in Richfield I was met with cheerful faces asking me if they could help me. Tom took his time explaining everything i needed to know at the bicycle i had in mind, as I had done some online research about the Trek brand. Tom was very personable and friendly.

Helpful staff

Great customer service and knowledge.

Excellent service. Quick and Knowledgeable.

Knowledgable and very helpful staff. In particular First name removed Lace

Good service and friendly staff make it a good place for bike services.

The entire experience at this bike shop was positive for us. When looking for e-bikes last year we went to several bike shops in the metro area. We did our research to know the type of e-bike we were looking for (no peddling = no assist) Trek. We are from Woodbury and did stop into the Woodbury Freewheel. At this location for fifteen minutes looking at the floor, never got the sense we were ever going to be helped out. We felt more like an inconvenience in us being in their store. From the moment we walked into the Richfield Freewheel Bike Shop Tom and others working that day welcomed us and assured us they would help us. From the test ride, the sale to coming in for service has been outstanding. Even the communication from phone (calls and text) to email was outstanding. Not the most convenient store for us as we are diving across 494 but would strongly recommend this group of caring, kind and talented people to take care of your bicycle needs.

knowledgeable mechanics. fast turnaround.

Flexible and kind

I had your Penn Avenue location ship my wife’s bike from Minneapolis to Scottsdale, Arizona. The whole process was very simple and the bike was delivered to Arizona even before promised. I’ve had nothing but great experiences with this location of the years.

Great technicians and quick to service you.

Top notch

Your staff members are knowledgeable and nice. The products you sell are of high quality and you stand behind them. Your locations are convenient and hours make your stores accessible.

Great friendly service

Best mechanics in Minneapolis

Andrew at the Penn Ave location is the best. So knowledgeable about spec on all the bikes.

Friendly good service

It was fast service and really good

knowledgable staff. any question i have can always be answered.

Quick personalized and knowledgeable help.

Helpful employees

Super easy to talk with team and understanding .

Helpful personnel

The service personnel are willing to take on any mechanical challenge to resolve a problem for customers. My mother and I came in to get bicycle extension handles installed on her rollator, which is a fancy walker with a seat and hand brakes for safety. The brakes have cables running internally in the frame tubes making installing the extension handles rather complicated. The sales and service staff were so helpful and friendly solving our issue successfully. They're all great liaisons to the public in the bike community and the neighborhood community!

Always friendly and eager to help! We didn't buy our Trek bikes from this store, but their willingness to help and inform convinced us to consider the Trek brand. We found the exact bike desired (size and style) at the Roseville Freewheel, but without the service and dedication experienced at Richfield, we might have not purchased anything at all. I cannot stress enough the outstanding quality of the employees at Freewheel. We've been to Woodbury and Eagan stores, too and all the guys have been super friendly and helpful. Freewheel is the best bike store chain in the Twin Cities, hands down!

Very helpful staff. Timely service.