Customer Testimonials

While I was in the store, the staff were very busy but they were still taking the time to give excellent service to everyone.

Excellent service and products! Very helpful and personal staff. Thank you!

The people at the Richfield Freewheel are why I go there. They ride as much as I do, and know how to get the most performance from my bike for what I am doing. I pass 4 or 5 bike shops on my way from Lakeville just to receive the service I have come to expect at the Richfield Freewheel bike. I won’t take my bikes, or buy anything from anywhere else.

fast, friendly service and quality parts

Wonderful, attentive service!

Great service and people. Quick turnaround on getting the bike ready to go upon purchase. They were busy at the time we arrived but they did a nice job of managing the crowd.

Nice variety of products, knowledgeable and helpful staff, friendly greeting when I arrive.

Awesome service and staff

Friendly and knowledgeable staff and quality service. I will be back and encourage others to shop and use repair service as well.

I have bought three bikes at Freewheel and have been satisfied with the service, communication, and product each time. My bikes range from a simple mountain bike for a teenager to a serious commuter bike that logs 70 miles a week to an electric cruiser bike. Each transaction has been seamless. Each repair has been handled skillfully.

Quality staff with solid knowledge and great recommendations

Service

Andrew and team were very dedicated on fixing my Sram Red etap and even got a warranty claim to replace the front derailer.

Ben was very helpful

Service was great

Tom at the Richfield Freewheel was a great salesperson. Very helpful

great knowledge and understanding.

Acknowledged me even though I had to wait and very friendly and helpful :) didn’t feel talked down to either, which is a common experience as a woman in bike shops!

Incredibly Knowledgeable, welcoming, adequate amount of staff!

They were very helpful and time efficient in fixing my flat tire.

Everyone is friendly and helpful.

Helpful staff!!

They are awesome!

The staff is so helpful and treat you like you're the only customer in the shop giving undivided attention. I like your bikes and pedal one and always get good service on my Trek.

Super knowledgable staff. Had a great interaction by phone with Andrew from the Richfield location. He found the part I needed (white cable housing - in stock) and recommended the higher-level option - a Dura Ace kit. Installed it, really nice stuff. I appreciate having VERY knowledgable staff.

Great job fixing my bike! Good quality service and friendly staff!

So kind and friendly and very educational.

I was called immediately upon by your product, being ready, and the individual I worked with seemed to be very knowledgeable.

Crew at Richfield location are top notch.

The experienced and knowledgeable staff at Freewheel Bike Richfield simply are the best. Helpful and patient, they provide assistance in the time honored way: They are there to serve the customer. As a long time biking enthusiast, this shop is one of the best in the Twin Cities.

Dave E.