Customer Testimonials

Love the new Trek bike i purchased and additional information I received.

Friendly, knowledgable staff who are willing to spend time making sure to answer questions in detail. Excellent prices too.

Jamie always does a great job explaining what to do with my bike. He got both of my bikes ready to go—here’s hoping we get some warm weather soon!

Timely, knowledgeable service; friendly staff

Professional, knowledgeable and friendly staff.

We have been going to Freewheel for about four years, and we are very satisfied with the product, the customer service, and the convenience. The employees are always friendly and helpful beyond our expectations. We had a tune-up on our bikes recently and the streets were wet and slushy. We were able to keep our bikes at the shop for a week as the roads cleared up, we brought our bikes home, and they stayed clean. The employees also washed our bikes during the tune-up, and this made us very happy as well.

Can't say enough good things about Freewheel Bike Shop. We have gone to the shop in Richfield and the one in Eden Prairie.

Andrew C. and the rest of the staff at Richfield do an excellent job,or I wouldn't be the regular customer that I am.Keep them happy.

Great team there in Richfield.

Super fast turnaround on tire swapping and friendly/helpful during it all.

Andrew Chaffe is the best mechanic in town ❤️

Very prompt and friendly service. Very reasonable price for an hydraulic brake repair.

I was very happy with the customer service and how everything was explained with no surprises.

Excellent, knowledgeable and professional staff. One of the best bike shops in the Twin Cities.

Very professional service

Excellent customer service and very knowledgeable staff.

Everyone is very knowledgeable and helpful! We had a great experience!
Elle

Great employees!

friendly service

Love this bike shop!

Knowledgeable staff!

Prompt service; friendly staff. Felt very welcomed!

Friendly staff who enthusiastically explained everything.

Skilled, seasoned personnel. Thank you!

Matt B helped us purchase a Trek bike for our adult son and could not have been more helpful! After answering all our questions and letting us check out a sample, he provided us with a quote to guarantee the price while we checked out some competitors. Let us say, customer service was lacking and we were back within 24 hours, this time via phone. Matt already had the bike on hold, took care of the purchase and stored it for us until Christmas. Thanks Matt!

The mechanics helped me and was able to checkout. Didn’t think they could work the cash register.

Great selection of items in stock. Great knowledgeable staff.

I always get outstanding customer service at the Richfield store. If they don’t have what I want, they get it for me. They are my trusted source for all things for my bikes. Thank you!!

Good customer service and good options!

Going Freewheel Richfield is like going to Ace Hardware instead of Home Depot. So much more friendly, willing to help and guide you in your repairs/purchases

Great staff - super helpful. I had to put a front fender on that was a hassle & the bike specialist stood outside in the cold & wrestled w/ it. So nice - this staff is always tremendously knowledgeable & great to deal with.