Customer Testimonials

Going Freewheel Richfield is like going to Ace Hardware instead of Home Depot. So much more friendly, willing to help and guide you in your repairs/purchases

Great staff - super helpful. I had to put a front fender on that was a hassle & the bike specialist stood outside in the cold & wrestled w/ it. So nice - this staff is always tremendously knowledgeable & great to deal with.

I was helped quickly and the repair was made correctly.

Always helpful with a decent selection and if they do not have it in stock can get it in a couple of days

Friendly helpful staff. Fanatics club. Killer combination. The Penn location is my local bike shop.

The in store service was impeccable from Jamie in the Richfield store. He listened to what I wanted and asked questions I hadn’t thought of before presenting me with a range of options all within my budget. He kindly explained all the pros and differences of each model and even took time to explain questions I’m sure he has had to answer a hundred times that week. I never felt rushed and ended up purchasing a bike that he “found” in the back. It was a model that he had recommended earlier, the Trek Roscoe 7, but as the display model hadn’t been in a color scheme I had liked, I dismissed it. He also took a lot of time to ensure correct fitment and made sure that I was 100% satisfied with the bike before I left.
Finally, he helped me safely get the bike on my truck before I left. My experience was top notch from the time I entered to the time I left.

Very knowledgeable and products which helped greatly with my purchase.

Love the fanatics discount and your staff is always super friendly and helpful. Freewheel is my favorite cycling store in the twin cities.

Excellent customer service. Andrew is always friendly and helpful!

The store is smaller than many others, but I've always gotten what I needed and the service and repair departments are awe!

Very helpful and thoughtful staff, that care about the customers

friendly, knowledgeable service

Personalized, knowledgeable and respectful service.
Sorry--not on social media, though.

Great customer service and you had exactly what I needed to be able to fix what was broken and not miss a day of riding........... which in late November is a gift.

Friendly staff

Very good service

These guys rock

I used to only run into salespeople at cycle shops who thought the only real cycling was the Tour de France (and more power to them because they were athletes, but I wasn't). Maybe that has changed everywhere by now, but I have never run into that attitude at Free Wheel. So I am a loyal Free Wheel customer.

Helpful, attentive, and friendly staff. Good product selection and store atmosphere.

I bought a new helmet but have not had a chance to use it much. Your selection seemed good.

They were so nice and helpful with my bike repair and tried the least expensive fixes that worked rather than trying to upcharge me.

Freewheel is about the most knowledgeable and professional bike shop I’ve seen. Service is always great and the mechanics are top notch.

Great service with friendly people helping find everything you may need! Highly recommend 👍

Personnel on weekdays are great.
Weekend personnel are not as knowledgea ble.

Guys are really great, been going to freewheel since 1992 and will continue to go back !

helpful, quick, and simple service was priced affordably

Andrew and company are amazing at their jobs! Thank you

I’m a long time loyal customer, and it’s clear they appreciate my loyalty.

I always enjoy stopping into this small but well stocked location. - they get the work done fast and it is a knowledgeable group of sales folk who don't give a hard sale. I go out of my way to go here.

Very helpful and nice