based on 3950 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer services wasn’t satisfactory
They were really professionals and they had the ability to make the job very fast.
This particular store stripped the oil pan drainage bolt hole. Now they put in a universal oil plug and it leaks oil. I would like a response to this matter
The efficiency, friendliness, professional attitude and reasonable price for the service that I received.
Everyone at this place was so nice! I got oil change in my two cars in two weeks. Their prices are reasonable and I liked the location.
Helpful informative staff
Quick service as requested
Friendliness of staff
How quick it was.
Chaun always gives me good advice!
I was in and out convenient.
Done quickly
Excellent
great service, efficient service.
Horrible service and attitudes
In and out quick!.....Staff is knowledgeable and friendly....
Everything
Fast and efficient. They met all of my expectations. If you need an oil change or other minor repairs, this is the place to go.
Efficient, helpful suggestions
Great customer service
One of the magazines in the waiting room had a naked lady on the front cover
Owings Mills didn't vacuum my car even though I requested it they are very rude and lazy the whole team.
They are so friendly. Easy to work with
Their courtesy
Friendly professional, nice people
It was my first visit and I was made to feel welcome. Service employees were friendly and helpful. Surprised at the little time to get the job done. Cost for job was reasonable.
Always professional.
Asked for a normal synthetic oil change. After receiving the quote (which was about 20 more dollars than expected, I called to verify oil prices and even had a coupon) the customer service attendant said my break fluid was really bad and "brown" which scared me. I asked how much that would be and he quoted me an extra 140 on top of the 110 for the oil change. I said no. I then paid the bill and went over the invoice with my father, as its his car, and he stated that they shouldnt have charged me for an skid pan removal, since he removed it himself. So I had to walk in and request a refund for the skid pan, which I will admit, the employee was extremely nice about it. My father then instructed me on how to check the break fluid and I noticed that it was 1. Full to the max and 2. Almost a crystal clear pale yellow color, not brown. I just feel like this location lies to customers to scare them into getting extra services, especially since im a woman. Another lady in the waiting room was upset because they were trying to add a tire rotation when she just wanted an oil change, the attendants were making it seem like she requested it. I went here because of the good reviews but unfor
Friendly staff and prompt service!