Jiffy Lube
No Address
Baltimore
MD 21136
United States

Average rating: 9.1 out of 10 based on 3354 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 23, 2025 — Rated 0 out of 10 by C.M. Jiffy Lube of Elkridge
How did we disappoint you and what can we do to make things right? Please indicate if you would like a phone or email follow-up?

100 dollars oil change and didn't even put washer fluid in !!

Report a concern   October 23, 2025 — Rated 10 out of 10 by D.P. Altoona Jiffy Lube
What did you like about your recent visit?

Fast, and very professional.

Report a concern   October 23, 2025 — Rated 10 out of 10 by M.J.C. Clarksville Jiffy Lube
What did you like about your recent visit?

The staff at Jiffy Lube were cheerful, courteous and quick, and they did all of the services that my car required without any unnecessary add-ons. I was very impressed, and will recommend them to my friends.

Report a concern   October 23, 2025 — Rated 10 out of 10 by T.D. Jiffy Lube of Owings Mills
What did you like about your recent visit?

Great, fast, service!!!!!

Report a concern   October 23, 2025 — Rated 10 out of 10 by T.P. Jiffy Lube of Johnstown
What did you like about your recent visit?

they were friendly & Quick solve the problem on what need to be done on the next visit.

Report a concern   October 23, 2025 — Rated 9 out of 10 by S.H. Jiffy Lube of Severn
What did you like about your recent visit?

Staff was courteous and quick. No pressure to do all their suggestions.

Report a concern   October 23, 2025 — Rated 8 out of 10 by D.G. Jiffy Lube of Annapolis
What could we do to improve?

Not a thing

Report a concern   October 22, 2025 — Rated 10 out of 10 by D.A. Jiffy Lube of Millersville
What did you like about your recent visit?

I love the in between oil change top offs. 2 of my cars are older and often older vehicles burn the oil more quickly than the 3,000 mile oil change. Saves my engines. Thank you

Report a concern   October 22, 2025 — Rated 9 out of 10 by C.R. Jiffy Lube of Severn
What did you like about your recent visit?

Very courteous and professional team. I always watch them workibg through the glass at the reception.

Report a concern   October 22, 2025 — Rated 9 out of 10 by S.T. Jiffy Lube of Pikesville
What did you like about your recent visit?

Service was very fast and people very helpful

Report a concern   October 22, 2025 — Rated 10 out of 10 by B.G. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Fast great service

Report a concern   October 22, 2025 — Rated 10 out of 10 by W.F. Jiffy Lube of Millersville
What did you like about your recent visit?

Friendly folks and GREAT service.

Report a concern   October 22, 2025 — Rated 10 out of 10 by V.H. Jiffy Lube of Johnstown
What did you like about your recent visit?

Quickness and service

Report a concern   October 22, 2025 — Rated 0 out of 10 by J.T. Jiffy Lube of Severn
How did we disappoint you and what can we do to make things right?

Technicians failed to properly secure the undercarriage after service. I had to miss an entire shift of work to come back the next day and get this addressed and night manager did not offer any compensation or even an apology for the poor work, and would not provide a written verification of the issue. i do not have the time or ability to return a third time to speak to the store manager, nor should I have to.
The least you can do to make things right is a prompt refund and empower you staff to fully address customer concerns at time of service.

Report a concern   October 22, 2025 — Rated 9 out of 10 by M.F. Altoona Jiffy Lube
What did you like about your recent visit?

Quick and reliable service. They are thorough and do great work

Report a concern   October 22, 2025 — Rated 10 out of 10 by L.A. Jiffy Lube of Annapolis
What did you like about your recent visit?

The service was done quickly and professionally. I was asked if I wanted any of the other 'checks' like air filters; it was so nice to be given the choice and not a hard after-the-fact upsell. I will go here for all my oil changes from now on. Such a better experience than any other place I've been!

Report a concern   October 22, 2025 — Rated 10 out of 10 by R.C. Jiffy Lube of Owings Mills
What did you like about your recent visit?

No wait and everything was explained

Report a concern   October 22, 2025 — Rated 10 out of 10 by A.O. Jiffy Lube of Reisterstown
What did you like about your recent visit?

Customer service was excellent

Report a concern   October 21, 2025 — Rated 10 out of 10 by S.S.M. Jiffy Lube of Dundalk
What did you like about your recent visit?

I really liked how they took care of my car.

Report a concern   October 21, 2025 — Rated 10 out of 10 by D.N. Altoona Jiffy Lube
What did you like about your recent visit?

Nico and all of the other Automotive technicians went over and above for me the last time I was there. Even though I got there kind of late they took great care of me as if they had all the time in the world to help me. I really appreciated their extra effort and putting my bottom cover plate back on.

Report a concern   October 21, 2025 — Rated 5 out of 10 by E.M. Jiffy Lube of Beltsville
How did we disappoint you and what can we do to make things right? Please indicate if you would like a phone or email follow-up?

I don’t know if windows don’t get washed anymore but mine weren’t today. Also the vacuuming of the floors was done in the front but not the back. And my keys were dropped and the remote entry smashed. The employees did good work taping it up and making sure it worked but that might become a problem in future.

Report a concern   October 21, 2025 — Rated 10 out of 10 by P.A. Jiffy Lube of Annapolis
What did you like about your recent visit?

The guys were nice and straightforward

Report a concern   October 20, 2025 — Rated 10 out of 10 by M.S. Jiffy Lube of Annapolis
What did you like about your recent visit?

Staff

Report a concern   October 20, 2025 — Rated 10 out of 10 by E.S. Jiffy Lube of Annapolis
What did you like about your recent visit?

Professional

Report a concern   October 20, 2025 — Rated 10 out of 10 by R.M. Jiffy Lube of Annapolis
What did you like about your recent visit?

Great visit- excellent and quick service. the staff was very nice and knowledgeable, and ran me through each cost item line by line before charging.

Report a concern   October 20, 2025 — Rated 10 out of 10 by P.D. Jiffy Lube of Pikesville
What did you like about your recent visit?

The pan is falling off and scraping the ground I have to speak with you guys

Report a concern   October 20, 2025 — Rated 10 out of 10 by R.D. Jiffy Lube of Severn
What did you like about your recent visit?

Very fast and good work

Report a concern   October 20, 2025 — Rated 10 out of 10 by H.P. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

the great customer service at check out

Report a concern   October 20, 2025 — Rated 10 out of 10 by A.R. Jiffy Lube of Millersville
What did you like about your recent visit?

Quick oil change. Took a total of 8 minutes. Staff super friendly. Also got a discount. Always love coming to this location.

Report a concern   October 19, 2025 — Rated 10 out of 10 by D.M. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

I felt that the team did an excellent job and everyone was very courteous.


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