based on 3657 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service
Customer service manager was excellent along with the staff and oil technicians
Professional and outstanding service. Technicians very knowledgeable and with experience.
So when I was driving home the exhaust was smoking. They asked me to get it towed back to the shop. Sounds like a gasket or something. I asked them to come out to look at the car. Reluctantly they did. They oveefilled it with oil was the reason. I drove back to shop they fixed it.
Later on my wiper fluid wasn't coming out. Found out they pinched windshield washer hose after replacing filter. SMDH
Staff was quick, efficient and knowledgeable
Staff is very knowledgeable and friendly.
Warm clean & comfortable
Quick and informative
I received an email from JiffyLube with an estimate of $58.09 for an oil change and tire rotation. My estimate ID is Q583820. Now, I fully understand it was an estimate, but at the end of the service the store tried to charge me $107!
I ended up discussing with the manager and he removed the tire rotation charge. I don't understand why such a difference from the from the estimate. Plus or minus 10% would be acceptable.
I know for a fact I had way too much oil in my truck. Because I check it and put to much in. I took it to the shop the mechanic stated get an oil change immediately. The sell person told me I was a quart short and charged me extra money. I didn't feel like arguing with him. I just know I won't be going back
The technicians got me out in less than 15 minutes and worked to prioritize maintenance to stay within my somewhat limited budget.
Nice people
I've been very satisfied with the service I have received from my local (West St., Annapolis, MD) location for many years. Would recommend them without hesitation.
always professional and friendly.
All the employees.
All are patient and friendly.
The location was very clean.
The atmosphere was very inviting.
The service was fast and the price of my pil change was "fair". Though, I was not told how much it cost until the job was alrrady done.
I was also given a recommendation for two other services that I was told my vehicle "needed" except when I asked how much each service cost I had to wait for the associate to leave and come back with price for each service they offered.
Call me,I will tell you what happened
Quick professional and good value
Fast and efficient.
Less questions trying to up sale.
I received a warm and friendly greeting and professional, courteous staff! The team was very efficient and the waiting room was clean and had coffee! It was not too busy, so there was not long of a wait for my service. I will be back again!
I didn’t get a new sticker in my windshield for my next oil change, my tire pressure was either not addressed or not filled correctly, my windshield was not cleaned even though the coupon said it would be. On my last visit the oil level on the screen wasn’t updated and I needed to take it to another location to be reset.
Fast,polite the associate broke down to me everything that was dead to my car and let me know anything that needed to be done
The quality of service which informed me of the best recommendations for my car. A pleasant clean atmosphere. The service was done in a timely manner.The employees are professional.
Good service and good people !
Friendly and attentive staff. Prompt service.
Great customer service, very friendly reception, in and out very fast
Efficient and thorough. Employees explained services and cost clearly and accurately.
Great speedy service
Kind of fasti service