Customer Testimonials
Eric (I think) was our service man & was very knowledgeable & helpful in assessing our issue & finding a resolution.
After I get through to someone my propane is delivered in a few days. The online site to order cannot be used....not sure why...and I was on hold this time for 1hour and 54 minutes. I think they need to fix this, but I know with the extremely cold weather that I will have to wait. Maybe offer to call us when a line is free so we don't have to hold on for so long.
Everyone is so polite, courteous and professional.
Staff
Your delivery associates are great. They always try to get my tanks filled in a few days of requesting a delivery.
On time, pleasant
Your delivery truck driver was terrific!
Customer service calls during the severe weather were overwhelmingly long wait times, but understandable.
I once had an "agent" that I sensed was an AI bot, but perhaps it was just a person with a nondescript accent and unusual personality.
Quick on delivery.
You monitor my propane level and bring me a load when I need it.
We never check the tank, but just before the snow came we did and were surprised to see that gauge at 20%. We placed a request online and then called a 10 days later, but they were able to fill the tank while it was just under 10% during a very busy period and icy snow on the ground. Thanks.
Kemo your driver was great calling dispatch to have my tank topped off possibly saving you 100’s. As my house wasn’t on the drop list and I live on the same block being serviced.
I like the automatic sensor installed on our tank. I was a little nervous about relying completely on Superior to make sure I didn't run out so I did follow up with a few inquiries. Finally, when it had dropped to under 20%, the delivery truck arrived. I admit I was a little concerned especially since had just installed a new furnace and I didn't want to run it out of propane.
The auto-monitoring and the tanks and ability to view the tank levels on the Superior Plus website works well. I also appreciate that you responded to my call. Your customer rep was able to confirm I was scheduled for a delivery this week. Your delivery driver and customer rep were very professional and helpful.
Right now I can see my tank level and any pending delivery ticket on the website. It would be helpful if the site also showed when a delivery is scheduled to arrive.
Staff is courteous and helpful. Driver respectful of property and courteous as well.
Quarles provides good customer service.
Your service people are awesome, both customer service and the delivery people!
Very Pleased
Good service
Very fast and friendly people
Quarles has been trustworthy and reliable throughout the years.
Works
friendly delivery
Good service. Great office staff.
Timely service and competitive price.
I had to cancel the 1st scheduled delivery bc we had snow and 4inches of ice in the yard and around to our tank. I held for 43minutes. The 2nd time I called at 8.30am and was in my 28th minute of a hold when the delivery arrived. Our yard to the tank was still snow and ice covered. He insisted that since he was here, he would clear enough of a path to get to our tank. That he did! I feel like he went above and beyond to complete our delivery.
Thanks! Laura B.
The drivers are great to deal with. I had to shovel a path and it goes from the front of my house to the back and with all the snow it was no easy task. He took the time to write thank you on my bill! Whenever I call, whoever I speak to is always helpful and pleasant! I also love that I don't have to watch my tanks, they do it from the office for me and provide automatic delivery! Great company!
Wish you still had hvac service
The people who work at Superior Plus Propane are fantastic. We have been very pleased with the prices, the deliveries and the customer service.
Promptness
Friendly people and good service!