Customer Testimonials
YOU ARE REASONABLE AND KIND TO YOUR CUSTOMERS. DELIVERIES ARE ALWAYS SENT ON TIME, AND YOUR STAFF ARE KNOWLEDABLE AND RELIABLE.
Friendly, always fills tank in a timely manner.
Have the radio transmitter on our tank so deliveries are automatic when it reaches a certain level. No worries.
From customer service to the installers and the delivery guys. We have been very impressed with this company.
no comment
responsive
Delivery and charges left on door. I have 2 tanks. It would be helpful if same driver delivers on same day.
We have always had great service from Quarles Fuels and have always had a quick response by the company when needing to refuel our tank each year. This year was especially hard on the fuel companies due to the harsh winter weather conditions here in Virginia. We just recently had our tank refilled and are very satisfied with Quarles Fuels and their staff.
Once I contacted someone on the phone the order was quickly placed. Very difficult to know which number to call
just what I needed for my fireplace
Efficiency
Efficient and on time.
The services was excellent the employees were very helpful when I contacted them. I was out of propane due to the cold weather this winter. I was not aware that I had run out. This was the first time that I have had this problem and did not know what had caused the no hot water and no heat. Called and was told that a fuel truck was sent to fill my tank in a short time. Another employee was sent to check to make sure that my service was functioning safely. I also was called to see that my service was back online and that I had heat and hot water.
The services that I received was excellent and the team of employees was great and served me well with my problem. 🙂
Lynden P Garland
Thank you
That my tank is monitored and I never have to worry about running out of gas. Delivery drivers are friendly and polite.
Very professional and efficient.
Very courteous and responsive customer support!
Reasonable price and service, friendly staff.
Very prompt delivery, good delivery person, pleasant and very helpful phone person.
not sure
Pleasant to work with and prompt
Great service; I rated 10
The people I spoke to and emailed are great people and cared about my concerns. They responded quickly to any contact I made.
The monitoring system is a joke. I have a propane fire place insert that runs about 6 hours a day. The monitor would show no usage in a 10 day period. I am guessing that is why the scheduler kept putting off my delivery.
Quarles service has been consistent and timely even without the need to contact the company to refuel our tank. Pricing is market driven, which we understand and have no issue with.
One concern, which was noted to Quarles personnel during the most recent service delivery was the tank needs to be addressed. The top does not lock down and a dial like part on top of the tank is also loose. We asked the employee to address this but she responded that she did not have the equipment at the time of the delivery (refueling) to do so. In response, we asked the employee to report this condition, including having someone come back to address the conditions we asked to be corrected. To date (and its been approximately 2 weeks since the delivery and our request) no follow up has been completed nor has any response on this concern been communicated to us by Quarles. We wonder if what we expressed concern with was even reported. While service has not been interrupted, we do request that Quarles follow up to make any/all repairs to the tank that serves our home.
Other than the above, we are and have been very pleased with our service from Quarles.
Thank you.
Locked in prices
Superior propane. I read a lot of bad things about them, but I find the company to be quite helpful and deliver great customer service. The cold weather and shortage events placed a great demand and I believe Quarles/Superior did a good job
Customer service
They did a great job adding a second tank. The work was completed promptly and professionally.
They come on time and refuel
The App works really well.
Excellent dependable service.