Customer Testimonials
They have never failed to come when called for an issue or delivery.
Spoke to a driver during a delivery at the house next door. He answered all my questions about the new delivery algorithm. Then he checked my tank and said it was in good shape, but that I might get a deliver in the next week or so. Got a delivery the next day. All is fine. Thanks.
Delivery was earlier than expected, assuring that we would have enough gas to make it through one or two multi-day power outages. Driver was friendly and courteous.
delivery arrived shortly after online request. Tech was professional and quick. Would Highly recommend
Your delivery guys are very nice and polite. I like that!
We called to have the tank filled before this weekend with this weather coming. They came yesterday morning! We appreciate that! Because If we loose power our gas fire stove is our only heat!!!!
Timely and professional
The delivery techs seem very knowledgable and friendly.
I like that propane is delivered to my tank before its not empty so that my bill isn't huge
Reliability
I had a leak at my tank when the driver was filling it. It was 0° outside and the nights have been well below zero. The driver had to shut a takeoff . Ashley notified me immediately and sent technicians to solve the problem. I gave her instructions about where the hidden key was so they can go into the house and make sure that the heaters were tyrned on once they had fixed the problem and had turned the gas back on.
Ashley was a terrific communicator. Appreciated her concern and her dedication to prevent preventing a disaster in my home. Thank you, Ashley. Thank you Driver. Thank you technicians. Thank you Eastern Propane
My problem was taken care of in a timely manner. I appreciate that a lot.
Quick and courteous service
After a very long time on the phone with a nice associate, I felt hopeful that he would indeed follow up and fulfill my request the next day as promised. However, that never happened. To be fair, I have no idea what else was going on at his end during the same time. I did, however, give him a whole extra day to follow up.
Two days later I called again and got a different associate who was also very kind and polite. The difference was this associate took care of everything I needed in a very timely, friendly, and professional manner. I had several requests that needed attention and he was able to fulfill them all. In fact, I was also shocked at the speed of which my fuel was delivered which was an added bonus!
I am grateful for this survey so that I have an opportunity to thank Luis Santiago for his assistance that day I called. I am hopeful that whoever Luis reports to will see this and commend him for his customer service.
Thank you,
~ Pam
Deliveries have been timely
Thank you , there was a mix up , with the computer, we were out of propane,, we explained to the nice lady what we think happened ,on my end .. she corrected it and we got propane that night and good thing she did, had problem with the furnace, so we are now relying on propane fire place to keep warm and upstairs unit, that's running,,, many thanks for getting that propane to us !!! Suggestion please do a two step notification process ,one is to send messages to my cell phone .
Very responsive.
Reliable
We just wanted to thank Quarles/Superior Plus Propane for filling our tank during this extremely cold phase. Our tank had gotten very low while we were out of town and feared we would run out & loose our ability to heat the house. So thank you for keeping us warm in this frigid weather.
Good service, delivery guys always show care for the property.
Responsiveness
Convince of ordering and paying propane
In very trying winter weather, delivery was timely and the driver was polite and prompt.
The delivery man was very professional and thorough. Happy with the delivery.
My technician was wonderful. My tank lid was frozen shut. He didn’t leave until it was opened and filled (unlike the subcontracted propane team that had come by a few days earlier (Virginia propane I think). His name was Quan and he was in a Quarles truck. I also received great service from the customer rep i talked with a few days before.
Quick delivery even after the recent ice/snow storm.
My oil was delivered at 9:30 pm and temp was 18 degrees. Driver did a great job!!!
The delivery person went out of their way to get the fuel to my tank in the bitter cold weather.
Great service and delivery.
The customer service of the technician.