based on 2602 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I appreciate everyone being so nice and friendly, especially on a Saturday.
All the staff were outstanding!
I felt as though I was being rushed out quickly after my surgery in the day surgery area. I was not feeling great and was struggling post anesthesia. I would have appreciated more time to have felt more stable before being sent home.
Amazing staff - from nurses to doctors to lab techs. Had a really positive surgery experience. Thank you.
Fast, knowledgeable, very courteous
Everyone I had contact with was great
Everyone was friendly and caring.
Everyone that I dealt with was capable and efficient.
got in quick and it was very clean and the staff was nice, the Dr. not so much he seemed very irritated to be working that day.
I had a c-section at Baylor Scott. I had wonderful experience and highly recommend the hospital due to the following:
- Very friendly and caring staff. I have dealt with multiple nurses for my baby and myself and they all were of incredible support and help to me and the baby. Their support was customized and unique not like a standard thing to be done. It was done with love and care. Shout out to Morgan, Olivia, Ashleigh, Lucy and all other nurses who take care of us
- Room service and menu options were exceptional and helped provide nutritous meals to me and my supporter
- All facilities were clean
- Organized and professional: From the moment I checked in till I checked out, everything was done in an organized manner and professionally
Was able to get fairly quickly and everyone was very friendly.
I was very pleased with my first experience at he Frisco location. From reception to the RN’s, everyone was so nice!!! Highly recommend this facility!!!
Staff members were pleasant. Surgery went smoothly.
Quick, Efficient & Reliable
Very professional
Our whole experience, front to back, was smooth. We were taken care of very well.
Can always depend on BSW for an answer to the problem
Labor and Delivery, as well as Postpartum, was a 20/10; exceeded my expectations. I would highly recommend anyone to deliver their baby at Baylor Frisco because of the wonderful doctors, nurses, and facilities.
Friendly and knowledgeable staff.
The services were convenient, fast, and well done.
I have been a patient there for many times and they are always the friendliest, most professional of any hospital I have been to over my 86 years. I try to get to doctors that have privileges there. My endoscopy and colonoscopy was executed smoothly and it is the 3rd or 4th of these I have had there. Best wishes to Baylor Frisco. Del Last name removed
Everyone was professional, caring, attentive and efficient!!!
Excellent services
Lovely people. I will highly recommend this hospital to everyone especially new moms who need that extra emotional support
Warm and friendly staff and great nurses.
Kat & Rachel were absolutely amazing during our 2 night labor & delivery/postpartum stay. They were so warm, kind & made sure we were always comfortable. Thank you both!!!
Fast, efficient and friendly.
Have nurses that listen to your needs.
My anxiety was high after operation. Post op was loud with puking,crying,beeping, and laughing.
My blood pressure was elevated because of this.
I repeatedly told nurse this but they insisted to keep giving me meds.
Once finally moved blood pressure lowered
Professional and friendly.
I was dreading heading back to the hospital for the birth of my second child, because I went to another location of BS&W for my first and had a terrible time. Nurses coming in constantly and interrupting sleep or time with my child, or asking me the same questions. We also were given unsolicited recommendations regarding breastfeeding vs. bottle feeding and were given a hard time to leave the hospital. However, with BSW Frisco, we seem to have had the complete opposite experience. All the nurses and people that had to come in for me or baby worked around what worked best for me, trusted my care towards my new baby, and only checked in when needed. The food was also great, and we were able to discharge in 24 hours. I really appreciate limiting unnecessary room visits and working to get us home ASAP.
Everyone & everything went so well!
The entire staff seemed completely engaged in the process. I was greeted as soon as I entered the lobby & was back in the pre-op area within 10-15 mins. My nurse & anesthesiologist were wonderful & took great care of me.
& last, but not least, Dr. Taylor was the absolute BEST!! Thank you all!