based on 9450 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very friendly and professional people. Made me feel at ease about my procedure.
Everything about my visit!!
Great staff, very nice and listens to patients; efficient service and doesn't keep you any longer than necessary.
I can honestly say that Baylor Scott & White Medical Center in Frisco is by far the best hospital I've ever been to... From the time you enter the hospital you immediately know that this hospital is a cut above the rest. The staff that greet you are warm and friendly, the waiting room is like none other...it looks more like a classy hotel. The chairs are soft and comfortable, arranged in a way that is very inviting, not cold like the typical waiting rooms with their small vinyl stiff chairs. There is also an amazing coffee bar which includes pasty and blueberry muffins. I was having a procedure so unable to have a tasty treat, but my husband sure took advantage of it and was extremely happy. They also give the person waiting a 50% off meal in the cafeteria..ALL the nurses were UNBELIEVABLE...seriously they were all kind, friendly, caring, and made me feel pampered so much that the time flew by. And of course there was my AMAZING doctor....Dr Burleson, who I have been going to for years. I trust him completely. I have sent other family members to him and they all agree...he is INCREDIBLE. There have only been 2 doctors that I trust 100% and he is one of them. When it was time to go home they had a card individually signed by all the nurses that took care of me. All I can say is WOW...From beginning to end this hospital does not disappoint:-)
We had a great experience for an endoscopy procedure. The nurses were amazing. I felt well care for and safe. Thanks for the compassion and competence demonstrated by the team that cared for me!
Usually short wait for help. Great doctors and nurses. Private rooms. My first choice for emergency help.
Everyone was kind and I felt safe there.
Very nice facility and everything worked well.
Everyone and I mean EVERYONE at BSWF was exceptional. The receptionist/registrar was so friendly and helpful. The pre-op team (PA and RN) were both thorough, answering our questions and alleviating our concerns. When we returned for the procedure a week later, we were greeted by the same warm receptionist as earlier. In the pre-op room, all professionals associated with my procedure stopped by to explain their role and answer any questions. Included were RNs, nurse anesthetist, anesthesiologist, lithotripsy machine technician, and urologist. After the procedure’s conclusion, I was well taken care of by kind professionals while my wife was updated by my urologist who explained all that occurred, what to expect, and whom to contact if we had any post-op questions or concerns. Lastly, the RN who readied me for departure was helpful, friendly, and thorough. I would recommend this hospital as exceptionally excellent.
Very friendly support staff. Comfortable surroundings.
Very nice and very good customer care.
The first impression at the front desk was the determination of the subsequent interaction between the staff and me.
I was very nervous and the good attitude of everyone involved made me feel reassured that everything was going to be right.
Thank you for having such a good staff, not just the medical but the clerks also went out of they’re way to make my procedure go very well.
Staff and Dr holt were all amazing!
Very nice an professional
Smooth process, polite, kind, and delivered services as expected.
Facility feel very comfy. Medical professionals are very nice and curtesy . Great care!
Everything was great!!
Ease of check in. Communication. And Quality of care.
Everyone was very nice and very informative.
The preregistration process is unsecured. Have to give credit card infor over the phone?!? What about an app? The amount of personal information collected over the phone is potential risk for fraud. The desk personnel at pre check in are nice but more of the same paperwork. Same paperwork when one is already anxious about a procedure.
Everyone at this hospital is my favorite. From Check in to the surgery to recovery. Thank you guys all for doing such a great job.
The two ladies up front couldn't care any less than they do.
The doctor was abrupt and had no personality whatsoever but was efficient.
Everyone seemed miserable with the exception of the ultrasound gal who was funny, charming and caring.
Staff that actually listened to my concerns
Extremely helpful employees and easy process
Very quick & efficient service. Good follow up referral
Everyone is always nice and professional.
I don't ever have to wait long to be seen.
Timely
Your facility is clean and feels very safe. The staff are caring and highly professional. They try to make the patient’s time there as trouble-free and comfortable as possible. I have been treated there several times and always feel well cared for. I prefer Baylor Scott & White, and Frisco is my favorite. Thanks for asking what I think.
The facility was exceptional and the staff even better. Thank you for a great experience.
Friendly and knowledgeable.
Very friendly, they kept me informed every step of the way.