based on 4244 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Walk-in, not crowded, friendly helpful staff.
Excellent care
Friendly, organized
Great service
Raise room tempiture
From check in to leaving, every staff member was friendly, informative and professional!! I’m amazed at how well operated this hospital is and especially how ‘cared for’ the nursing staff made me feel!!! Well done Baylor Frisco!!
Great customer service, and everyone was very friendly avg helpful. There was no wait, we were in and out in 30 minutes.
How quickly I was in & out
I was really impressed with the staff's pleasant and welcoming spirit. I was really anxiety before my procedure and the front desk staff made the check-in process easy and quick. From the check-in, to the nursing staff to the doctor, all performed their duties proficiently and professionally making my entire experience less stressful. There is definitely integrity and professionalism on display from everyone.
Please don’t put family or friends to wait for Doctors in small waiting rooms post-surgery without first showing them their family member in recovery. This gives cause for concern and alarm as it seems ominous news are about to be delivered by Doctor. Too much delay to get news about patient during recovery and too much delay to see patient in recovery.
All the staff, support staff were very helpful, food was really good each time and nursery staff were the best
Patient support is being very aggressive to me. She kept using words like "if you want to fight" while I was just asking her I didn't receive any format of contact when I try to ask a question regarding my medical bill. She made me feel very uncomfortable and I even cried after the call. No help at all but all harm to the customer. Nobody should be treated like that so I would never recommend this to any of my friends.
The staff was kind, considerate of my needs, attentive.
Some Doctors are not empathetic towards patient’s circumstances and conditions.
Everything,a
Friendly, first class!
Overnight doc doesn’t truly listen & just wants you in & out . 3rd time seeing him and as always he disappointed me .
All staff was courteous and helpful.
Every one was great
Eye nice and comfortable courteous staff
Everything
Very easy check in, convenient, clean. Info. given by doctor complete and easily understood. Staff friendly, professional and accommodating.
everyone was great
Everyone I encountered - from Hannah in Patient Access to Kevin and Shannon, my nurses in Pre- and Post-Op - was fantastic. They were friendly, professional and simply amazing. Even though there was a scheduling snafu by the physician’s office, the staff at the hospital made up for all of those issues. This was my first time as a patient at BSWF, and it’s the only place I’ll go from now on.
everything was excellent!
The personal touch was great and the people are wonderful and fun!!!
Efficient & great staff
They understanding and caring! It made my procedure much less nerve racking! Thanks for the professionalism!
Everyone was very professional and friendly. Service was fast and thorough.
Easy quick
And very thorough