Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.0 out of 10 based on 4244 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 16, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great job thx

Report a concern   May 16, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff was friendly. Anesthesiologist was super quick with giving the epidural. Best hospital food EVER. My concerns were addressed & heard. Quick admission process.

Report a concern   May 15, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Excelente un 10

Report a concern   May 13, 2023 — Rated 5 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
How did we disappoint you and what can we do to make things right?

Nursery was not up to date with AAP guidelines (i.e. waiting 24 hours for bath (nursery nurse upset when asked to do this), swaddling with arms out (nursery nurse upset when we refused to fully swaddle - AAP guidelines recommend arms out). FYI I'm a practicing pediatrician therefore I was already up to date with current guidelines however this can be an issue for new parents.

Hearing test done without providing full payment disclosure prior to exam.

Report a concern   May 13, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great hospital, they treat you very well

Report a concern   May 13, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

They're very professional, they explained everything to me.

Report a concern   May 13, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

I was treated with respect, kindness, and compassion by all staff. Paul, especially, was a wonderful nurse who explained everything as it was happening and why as we worked toward a diagnosis.

Report a concern   May 12, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Outstanding L&D staff

Report a concern   May 12, 2023 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Close, courteous staff

Report a concern   May 12, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everyone was so helpful and friendly and got us in and out very quickly. All the nurses and doctors we had were excellent and they got my situation figured out quicky and thoroughly. We were so impressed! The admissions desk people were awesome, too!

Report a concern   May 12, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I mean... BEST HOSPITAL EVER. The staff was incredible, and you can tell there is a great culture here. I'm so glad this is where we had our first baby!

Report a concern   May 12, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everyone from start to finish was excellent. Tony, Dr Brockman and Michelle (sono tech) were all so compassionate. Much appreciated!!

Report a concern   May 12, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Professionally run hospital

Report a concern   May 12, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything was well organized, professional and the staff were all friendly.

Report a concern   May 12, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Efficient, first rate care. I saw only expertise at each point. I felt well taken care of, all day.

Report a concern   May 12, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Most efficient procedure I have had, the staff was amazing and super nice.

Report a concern   May 12, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff is professional, friendly and compassionate. I felt confident I was in good hands every step of the way.

Report a concern   May 12, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The OR group

Report a concern   May 11, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Facility is outstanding

Report a concern   May 11, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I had a great experience at BSWF getting my port placed so I could start chemotherapy. Summer, in pre-op, was the best nurse! She made me comfy, got my IV on the first stick, explained everything thoroughly, and anticipated my needs before I could even ask.

Report a concern   May 11, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Respectful, friendly, patient and supportive.

Report a concern   May 11, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very clean hospital from what I seen in my groggy end.

Report a concern   May 11, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Fast care, kind and empathetic nurses and providers

Report a concern   May 11, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The nurses were amazing especially Glenn he was outstanding and made my stay enjoyable

Report a concern   May 11, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

I did not wait long to see the doctor. All my questions were answered and my regular doctors changed my medication to correct the problem. The doctor and nurse were great too.

Report a concern   May 11, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was very nice. Jessica was extremely nice, appearing very genuine in helping.

Report a concern   May 11, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Clean and efficient

Report a concern   May 10, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very caring and friendly personal.

Report a concern   May 10, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was so nice and professional

Report a concern   May 10, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Fast service little wait time and smart doctors


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