Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.0 out of 10 based on 4244 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 24, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All of the staff were super friendly and attentive. They went above and beyond to help

Report a concern   April 24, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

I went through check-in very quickly and was in an examination room within minutes. Nurse was fantastic and doctor got down to business.

Report a concern   April 24, 2023 — Rated 5 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
How did we disappoint you and what can we do to make things right?

You never contacted me after my surgery to see how I was doing. I was in so much pain and after I called my Dr Knoll who also didn’t call me to see how I was doing I had to wait 3 days to get the pharmacy to get the right pain meds. I am 6 days post surgery and still no one has asked how I am. With a lot of swelling and pain after this wrist fusion I wish I had ever had it done.

Report a concern   April 24, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Greeting, organized, detail oriented.

Report a concern   April 24, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Fast service and excwllent customer attention.

Report a concern   April 24, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Very friendly and attentive.

Report a concern   April 23, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Your facility is fantastic from your nurses, physicians, food quality and ancillary services. We were so happy with the care we received. It seemed like everyone really cared about us and our well being. We will keep coming to your facility because we always leave feeling that your organization gave us excellent care.

Report a concern   April 23, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Everything

Report a concern   April 23, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Best birth and postpartum experience! Every nurse and doctor was amazing! I felt like both baby and I were very well taken care of. Everyone was so great with communicating and it was the best experience I have had with a hospital to date!

Report a concern   April 23, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Always friendly staff and prompt attention to my concerns.

Report a concern   April 23, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Hospital reception and entire nursing staff are outstanding!! Hospital cleanliness is fantastic and love the appearance of the reception and check-in area..

Keep up with the great work to all!

Report a concern   April 22, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Staff were friendly and helpful. They listened to my concerns and made sure I was taken care of in a timely manner.

Report a concern   April 22, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly and accommodating staff. Super clean. Had my baby here on 4/20 and this stay was superior to the one I had with my first. Would come here for anything.

Report a concern   April 22, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything was very organized. No hiccups,no waiting. All doctors,nurses and support staff know their job really well.They make the patient feel utmost comfortable. They also keep Patient's family informed timely relieving the family's stress.

Report a concern   April 22, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Very friendly staff and expedient care. I was in and out within. 30 min.

Report a concern   April 22, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Customer service is excellent

Report a concern   April 22, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything. The staff, nurses, doctors, everyone is so nice and the food is amazing.

Report a concern   April 22, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everybody was amazing! I went to the wrong kind of hospital and they still saw me and helped me!! I'm new from the state of Maine and went to Texas hospital first and they were so mean to me that I had to check myself out and leave and you guys went and took care of me from their mess up and gave me medicine for my infection that they gave me in my arm and it was just a wonderful place with wonderful people! Thank you !!!

Report a concern   April 22, 2023 — Rated 7 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

Too many marketing calls coming through to patients. I couldn’t get a good rest after delivering my baby due to the incessant calls I was receiving for one promotional offer or the other. This was extremely frustrating…. Other than that, it was a decent experience and the staff were quite friendly, warm and professional.

Report a concern   April 22, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone there were professional, courteous, and welcoming. I felt like I was getting the best care from everybody there.

Report a concern   April 22, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was organized, nice and efficient. The process was extremely smooth and everyone made me feel at ease before and after my surgury.

Report a concern   April 22, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

From when I first walked in I was greeted with a smile an comfort
The entrance was beautiful along with the waiting area
Megan my pre op nurse was amazing and so very nice and friendly. I felt I was in good hands from the start. Thank you Megan
Carly my OR nurse was amazing as well, although I didn’t get to see her for very long. Thank you Carly
Neomi my recovery nurse was amazing and very tentative to my recovery and very helpful and kind. Thank you Neomi

Thank you to everyone for such an amazing job in patient health care and safety and care with a smile

Report a concern   April 22, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Clean facilities kind staff quick service

Report a concern   April 22, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very organized.

Report a concern   April 22, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

The staff is anazing, caring and helping parients you can tell is why they are there

Report a concern   April 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Friendly from the moment I walked in, quick to help me, answered all my questions , cared about my well being, and had good conversations with staff who all assisted me during my visit. They were awesome and made me feel better and welcome

Report a concern   April 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I like all the staff

Report a concern   April 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great service and care

Report a concern   April 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

The entire staff was extremely courteous, helpful and very concerning. Mere words cannot express my sincere gratitude for the level of service I received. 100 Stars!

Report a concern   April 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

The ladies at the front desk and the nurses were so incredibly sweet and kind. So grateful to them for my experience yesterday.


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