based on 4610 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Clustering care. Postpartum RNs and Nursery RNs should communicate on clustering their care that way both mom and baby can get uninterrupted rest.
I love the total care I receive from the doctors and all the staff. The only thing I don't like is that I received a letter from my insurance company that states that Baylor Scott and White may no longer accept my insurance, Blue Cross Blue Shield. I was very disappointed to hear that. I hope that doesn't happen.
Straightforward. Serious medical staff.
The facility is very welcoming.
My doctors are there
Effectkive, keeps to stated schedule
It made feel welcome and at home. Thank you!
Staff was friendly and introduced themselves.
Nursing staff are phenomenal. Food was excellent.
Great staff best service and care
Promptness, kindness, knowledgeable
Very efficient and caring
Every single Staff, Nurses, and Doctor's are Professional, friendly, courteous, knowledgeable and comforting. Hospital is beautiful, clean and very welcoming.
I was at awe. Bedside manners definitely 5 star!!!!!
The kindness and care was remarkable! My husband was in room .206 and my throat started closing up on me and I went to the nurses desk and they immediately wheeled me down to ER! I was met by Vanessa and Beau was my nurse, nothing but reassuring the whole time, Dr Dryden was great in explaining everything that he was going to do!! Awesome service for a gal that was out of state!
Smooth, easy and effective...all of it.
Everyone was courteous & very helpful. My experience was pleasant & my results were good news!
I thought from check in to pre-surgery nurses, to anesthesiologist to drs , surgery nurses, & post surgery nurses I was treated with the best of care and no problems
Personal and professional.
Everyone worked as a team. Very professional and caring.
Everything was great, your dr and her nurse was very knowledgeable, receptionist was excellent, my room was very neat and tidy.
Thanks to all of your staffs!
Awesome
Intake was quick and very friendly. Nurse was highly professional and knowledgeable. X-Ray was smooth and quick. Tests were done quickly. IV was smooth and effective. Equipment was high-quality. Highly recommend if services are needed.
From check-in and registration, admission and overall care was fantastic. I was treated kindly and keep informed each step of the process. I would recommend Baylor to friends and family.
I received excellent service.
Professional, courteous service
By far the best hospital staff ever they take very good care of you. Would highly recommend this Hospital Thank you for taking care of me.
What a beautiful hospital, filled with people who really love what they do there! From my (incredible) surgeon, Dr. Kenny Carter, to the lovely people who greeted me upon my entry to the facility, each person was welcoming and friendly. Each was helpful and kind; and I knew that I would be well taken care of.
Thank you! I highly recommend BSW Frisco!
Close to home, not crowded, able to be seen quickly
Friendly staff. Nurses and doctors explained everything thoroughly. I also appreciated the follow-up call the next day from a nurse.
They opened on time and were ready to go. Easy check in. Staff was really nice, very efficient. Prescription was called in to my pharmacy so it was ready to go too.