based on 8964 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service
All of the nurses, doctors, and staff we interacted with were amazing!!
Sonia from food service was very kind and timely. She was so friendly and always made sure we had our meals ordered and cleared our trays timely.
Kat (night shift nurse in post partum) was so kind and thorough. She put our worries at ease, helped make me feel taken care of, and was a light in a stressful time.
Anna Claire was my postpartum nurse when I hemorrhaged. It was the scariest thing I’ve ever been though and although I know she was overwhelmed and had never experienced that before, she held my hand during it all which was the most comforting thing she could have done at the time and I will never forget her or her kindness during this extremely scary time.
Those were the standout employees during my stay, but everyone else we encountered from the nursery nurses to lactation was so sweet and kind and helpful.
The foood was also amazing!!
quick, efficient, caring, all staff was very down to earth
Excellent Care
Great support from intake to walking new out the door.
Fast and professional.
Friendly nurses in women's services
I was seen to with all the professionalism possible. My corner Baylor Urgent was packed for the night. We asked what else was available and they recommended the Frisco office.
I’m sure glad they did so.
everything was professional and friendly.
Staff very friendly and caring. I was in and out
Prompt attention to my needs
I'm very disappointed the way you discharged patients without any proper medication. Not able to breathe, couching & send them home, without the proper medication.
Kindness
Wonderful people and care!
Effecient, and was treated very well the entire experience. The follow up was perfectly timed, and everyone was very helpful. I must have spoke to at least 5 different folks, and the experience was exceptional every time.
Everything
Everyone from check in to the nurses and medical personnel were personable, efficient,and cheerful which put me at ease and enabled me to relax. all the way through the process, including recovery. Excellent experience.
I love BS&W it’s a one stop health care for people.
The efficiency and the knowledge and curiosity of all the staff .
Everyone is so pleasant. There is never a long wait. Very professional.
Just an all around good experience.
Facility is very clean and staffs are super friendly
You guys have a rap sheet on me! You all have always treated me great!
Coach
Convenient, staff very nice, caring, welcoming
Incredible care and kindness during a stressful moment
Very knowledgeable about orthopedic surgery
From the moment I walked in the door everyone was kind, courteous, and very helpful. Excellent staff and facility!
Staff and the service
Efficient and personal attention to every detail.
I love the hospital