based on 4130 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Short wait, and amazing staff
So kind and so helpful! Very clean and happy environment
Kind considerate helpful
The staff was right there didn't have to wait and everyone who help me was nice and showed concern
Friendly, personable, clean, informative, comfortable
Personable, respectful, and made my surgical procedure go very smoothly
The only negative aspect to our experience at Baylor-Frisco was that the cafeteria food was not very well-prepared. Dry and tough. Otherwise, the more important aspects of actual medical treatment by all staff was excellent.
Quick, caring people,
Fast, clean and nice staff
Everyone is very kind. It’s quiet and very fast.
Yes
Easy check in process and friendly service.
Courteousness of the staff and competency / expertise of the doctors
Everyone was great. My operation prep nurse Tanner was excellent!
Carly, RN was great! All the nurses were great, but she was exceptional
Bathrooms in the lobby/main waiting room not well marked
Always had excellent assistance from staff and exceptionally clean facilities
Everything was Awesome from the greetings when we arrived, the information provided prior to, the attention to details for the procedure and the procedure itself. Everyone was awesome!!!
Christie, the tech. I felt extremely uncomfortable with her being present while I was delivering. Tech never engaged and seemed to be frustrated that she even had to be present.
Financial department - lack of proper communication with patients who are already in a very vulnerable state. It would also be helpful if scheduling and billing somehow coordinated together so that everyone could be on the same page. Being told that no one knew I was delivering there by billing department was extremely confusing and disappointing as scheduling had just confirmed my delivery a few days prior and informed that they were waiting for me when I called on the day of delivery to notify that I would be running late due yo traffic. Please improve this.
Medications - I was not sure at one point about which medications were scheduled and which medications I needed to request. Receiving medications on time seemed to depend on which nurse was working a particular shift. This could easily be deemed as patient neglect.
Staff at the nurse’s station - “Can I help you?” I could not remember if I was at a fast food restaurant or Baylor.
Despite my concerns, I am extremely grateful for Dr. Vu delivering on behalf of Dr. Bradley, Dr. Harmonn, Brenda, RN, Olivia, RN, Mariah, RN, the other nursery RN, and my first RN on the recovery floor.
I didn’t have to wait in the waiting room and greeted well by the staff.
They were very good
The nurses and clinical staff are very helpful, knowledgeable and great bed side manner.
Everyone of the staff was attentive and courteous and thorough. They all seemed to genuinely care and were very professional and accommodating. I will definitely use this facility in the future! Had no idea they were located there.
Prompt, courteous and friendly service! Awesome bedside manner.
It was quick and friendly
Excellent service! So happy with everything!
Everyone I encountered was friendly, efficient, caring and professional in every respect.
The facility is very clean, all the hospital staff (nurses, room service, and housekeeping) were so kind and attentive to our needs. We felt very comfortable asking questions and supported through labor, delivery, and recovery.
Speed and the level of customer service
Baylor Frisco was by far the cleanest hospitals I have been in!! The employees were so kind, polite & professional!! I was able to get in for a test within 2 days when normally it would take 4 days but your employees went above & beyond!!!
Thank you so much!!!
Name removed