based on 2574 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The staff was wonderful and wry timely.
I went in feeling very sick with different symptoms. I was insulted by the NP by walking into my waiting room and asked me “ what do you want to accomplish today”.
What kind of medical treatment is that???
Expertise of staff. Excellent customer service. Thanks!
The whole process was very well organized. The staff was very nice and professional. Great experience!
Good quality - taste great, just a little over my budget.
The work family environment feels amazing!!!
Very professional and informative! Definitely cared about the me the patient.
Loved every one of my nurses and techs!!
Easy processes checking in, pre-registration, follow up. Staff was awesome and very friendly.
Surgeon is the best along with your staff.
Can't ask for more, great experience!
Beautiful, clean hospital. Great customer service.
Effective and friendly Doctors and Nurses.
The entire staff was fantastic. Superb compared to other hospitals and surgery centers
Professional, respectful, competent, attentive and.kind.
Professional, nurses very friendly and professional doctors were on time, except mine
Food quality and options
The staff members were all amazing! From the reception desk to the nurses and the doctors. Friendly, compassionate and knowledgeable.
Every single person that took care of our visit from start to finish was polite and professional. Very caring very nice experience!
Staff was really good, took care of patient and baby well, overall good experience. Only issue I found there is temperature inside postpartum room, it’s either too hot or too cold. And nursery was really good option to make both baby and parents happy having some space. One issue I had is though we mentioned no pacifier, we found once it was given and umbilical cord was cut short before we tell them we want to keep it, nor they asked. Otherwise everything went well and had a pleasant stay.
Everything
Everyone was very friendly and nice. My wife and I are elderly and it was very hard for her to follow me around from location to location on a walker. The long hallways were very hard for her.
Of all the hospitals we have been to, we like your hospital the best
The people are super friendly and seem to genuinely care.
Dr. Collins and staff did a superb job from start to finish.
Virtually no wait time, competent and professional staff, l'm treated like a person and not a number. Facility is clean and the lighting is appropriate.
Ashley from L&D is absolutely amazing, we love her!!! She made the whole experience so lovely and was always so calm.
Thank you so much Ashley!!
The service was amazing. All staff were friendly and very prompt with taking care of everything that the provider ordered. This was the smoothest trip I’ve had to the ER. Not that I make it a habit to go to the ER. If I had another emergency, I would definitely go to Baylor Scott and White Frisco. Thank you.
Doctor and nurse both are too cooperative..food is very good..extra star for hospital nurse.
Everyone there was a dedicated professional.
Excellent response and service
The nurses were super attentive and helpful during my surgery. I highly recommend this hospital.