Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.7 out of 10 based on 8627 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 18, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very nice and caring staff everyone we met had excellent patient care. Some people in particular that stood out were Glenn, Christy and Emily RN.

Report a concern   February 18, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

My visit was as good as I could have expected, very thorough and informative.. I will use again if needed

Report a concern   February 18, 2024 — Rated 6 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
How did we disappoint you and what can we do to make things right?

Drs were all great. I got a call from business office last week everything is set and covered. 530pm before day of surgery, got a phone call that hosp doesn't take high deductible insurance (that they overlooked) and that I owe $5k the day of surgery!!! I used to have a $3k deductible and they covered 100 % of my surgery. I can understand more if they require me to pay $2k or less. I've worked at this hospital 21 + years and never had to pay, for all my needed surgeries. My bunion was so bad, Dr Taylor said I waited 7 yrs too long I required 3 screws and a plate!! Please check on these for me as I am still paying for my mastectomy Dr's bills !!

Report a concern   February 18, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very promt. Very professionsl

Report a concern   February 18, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All of the staff was polite and friendly. The pagers are a great way to keep people feeling they haven't been forgotten while waiting

Report a concern   February 18, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The nurses are absolutely amazing

Report a concern   February 18, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

It was fast and thorough

Report a concern   February 18, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great personnel. Easy checkin process.cleanliness.

Report a concern   February 18, 2024 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
How did we disappoint you and what can we do to make things right?

I sustained an injury to my left hand during IV insertion and now more than half of my hand and fingers are numb. Please call me at Phone number removed to discuss.

Report a concern   February 18, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The whole staff from admitting to PACU and discharge were very personable and caring. It was a wonderful experience. I will definitely recommend your facility to my friends and family.

Report a concern   February 18, 2024 — Rated 5 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

Thanks

Report a concern   February 17, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

great staff + Dr's

Report a concern   February 17, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

My whole day of prep and surgery was great. The people, the facility, everything!

Report a concern   February 17, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was nice and friendly and made you feel you were in good hands.

Report a concern   February 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Prompt and courteous service

Report a concern   February 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I was treated with kindness and respect

Report a concern   February 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Fast, professional and kind

Report a concern   February 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Professional staff! Very caring!

Report a concern   February 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very nice and professional

Report a concern   February 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Every person I interacted with was fantastic!

Report a concern   February 16, 2024 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

I had a horrible visit.
The doctor was extremely rude and seemed to not care at all. I had to stop him from leaving and ask what I should do/ symptoms to watch out for in the future. He just wanted me gone. Absolute worst medical experience by far.

Report a concern   February 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Quiet and personal

Report a concern   February 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Amazing staff
Clean
Excellent food

Report a concern   February 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Quick and the nurses and Dr were amazing! Thank you!

Report a concern   February 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Efficient staff

Report a concern   February 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

quick attentive staff knowledgeable

Report a concern   February 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Caring and competent
Good job

Report a concern   February 15, 2024 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

Have people at the front desk for registration who know how to say, let me see how I can help you & not.just say no.
Get surgical rooms cleaned so surgeries can begin on time.
Recovery room nurse should not make the patient feel they need to be on their way beforw they are ready.

Report a concern   February 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Personalized service

Report a concern   February 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly and efficient!!


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