based on 1661 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff very attentive and competent. kept my wife informed of my progress.
Fast and friendly
At the registration desk, everyone was friendly and upbeat. The nurses were caring and compassionate with clear intentions, and the facility was pretty and homey in the lobby area.
Amazing, thoughtful and knowledgeable nurses! My postpartum nurses are amazing- Leslie, Brittney, Maria and Allie! Also Kylie and Kerry(Nursery nurses)
Quick service, didn’t have to wait for a room, test results very timely
Baylor Scott & White hands down has the best staff, nurses & doctors. They are all so helpful & friendly. I would recommend to anyone!
The amazing personal touch, the total care with compassion!
Friendly, courteous, professional. Great service!
This is the second time in 2 years that I have had surgery here. This truly is a patient-centered hospital. This time I spoke with several employees who shared that they feel their commitment to caring for patients is more than just a job. It is in their culture. I watched how when one caregiver hands off a patient, when their shift has expired, with such care and they look on before leaving to make certain the patient is cared for properly. It appears some workers stay on past their clock out time on rare occasions they are shorthanded.
Each employee that I asked how they viewed their role here at Baylor Frisco, basically described it almost as a family run business. The workers here that don't share the dedication are quickly replaced while those who love their patients would never work anywhere else by choice.
This is a sharp contrast to "covid centric" Baylor Plano.
Please keep up the excellence! I appreciate the care I have received enormously!
Nice and friendly folks!!
Everyone is always so friendly and knowledgeable when I come in. Quick and excellent service each time ; the Provider always gets me feeling back to normal in the most optimal time possible- thank you all and great job!!
From the check in at the front desk to day surgery, my nurse Christina is always so pleasant. My discharge was fast the Doctor ended up missing us but she did call on our way home!!! I get nothing but the best care every time I come to Frisco!!!
Friendly. Knowledgeable. Professional. Prompt.
Fast, efficient, listens to your concerns. Highly recommend
Not much wait time
Attentive care was given
Service is great
I can't think of anything unless you want to give free care.
Thorough assistance. Quick solutions to the issue. Friendliness.
Great place, clean, professional, in and out!
Knowledgeable, mostly painless, courteous, efficient great anticipation.
This hospital is friendlier than most. I love my surgeon Dr Douthit and the anesthesiologist Dr Millwee. I always have a good experience with them
Consistent
All person involved were very great.
Very comfortable & friendly at your lobby.
Everyone was pleasant and helpful.
Nice facility with nice people
Professional, courteous , warm, friendly service From start to completion of my procedure!
I can always rely on Baylor Urgent Care at the Star to help when I become ill. I can usually get taken care of quickly & everyone is always nice & answers all my questions.
oitstanding
Doctor not making fun of it, and having the radiologist read the report and letting them tell me plus not providing information of why he put a shoe on me if it was just a sprain and not broken.