based on 2327 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I had a cholecystectomy yesterday Baylor Scott and White Frisco.
Lots of praise to all the staff from Michael that checked me in. The care from the nurses: Amy
spent the most processing time was efficient, compassionate, and well trained.
Cassandra great, smart, caring OR nurse. Crystal PACU RN considerate and experienced. Rebecca very professional making sure I was ready to be discharged.
Dr Whitaker the Anesthesia MD went over and above asking my history,
explaining the details of his part during my surgery. I never had a Anesthesia Dr.
so willing assure me. Dr. Lam D. Le, the surgeon during my pre-op office visit answered all our questions and with a confident manner, again yesterday he assured me and my family that he was the right choice.
This is my third experience at Baylor Frisco and you all didn't disappoint.
Look out other Baylor Hospitals, Frisco gives the best efficient care of all the Baylor Hospitals
I have experienced.
The staff
The entire staff was very professional and had great bed-side manners. They communicated everything with me in a timely manner. Every step of the way from registration to when we left was great.
I feel like I received more care and information from Dr. Lee & RN Adam than I did the entirety of my hospital stay at the Dallas VA last week.
Best service ever!! Please keep up the good work.
Everyone I worked with was very friendly and professional.
Atmosphere and staff
Professional and friendly from the check in to the nurses to meeting with the Dr
Everyone treats me like I am a patient is the only one.
staff and clinic were nice.
Very caring and patient staff. Very experienced and easy to understand procedures
Quick, thorough, friendly
5 star ER. Very little waiting and excellent doctor.
everyone was very helpful and understanding.
Excellent servcie
everyone was so nicer, polite, understanding, and timely!
The staff was very friendly and professional, explaining everything clearly and made me feel very comfortable! The facility was clean and comfortable for my family who was waiting for me and was an overall a great experience
Everyone was very friendly and efficient. The facility was very clean and organized. It was a great experience.
Very nice atmosphere. Everyone was so nice and attentive. Everything was done in such a timely efficient manner. IV did not hurt at all!
Very professional and caring.
Everyone was super friendly, and the facility was really clean. Things went great.
Everything was super smooth and efficient. Staff was friendly and communicative. It was a great experience!
Friendly, caring health professionals. Procedure on time . Patient comfort a priority.
The hospital is fresh and very clean and the service wonderful from the reception to very professional nurses. My second time there and great experience.
N/A
Everyone was very friendly and the process was easy.
Very efficiently run process of check in, surgery, and dismissal.
Professional staff of all levels
💐 Thank-You Note – Labor & Delivery Experience
Our family wants to extend our deepest gratitude to the incredible team who supported us through labor, delivery, and those first precious days afterward.
To labour and delivery Nurse ALICIA:
You were truly our angel during one of the most intense and emotional times of our lives. Your calm presence, compassion, and encouragement helped me stay strong and focused. You made the entire experience feel safe and supported, and I’ll always remember your kindness and skill with so much appreciation.
To Dr. Julie Vu:
Thank you for your exceptional care, professionalism, and warmth. You guided us through every step with confidence and empathy. Your reassuring voice and expertise gave us peace of mind, and we are so grateful that you were part of our delivery journey.
To Lactation Consultant LATOYA:
You were an incredible source of comfort and practical wisdom. Your patience and positive attitude made a huge difference as we started our breastfeeding journey. You explained everything so clearly and made me feel confident and capable.
To the Nursery Team:
We are so thankful for everyone who helped care for our baby in those first few days. Your gentle hands, kind words, and attention to detail did not go unnoticed. You made us feel that our baby was in the best possible care.
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WORST experience with lactation nurse COURTNEY:
On a less positive note, we did have a difficult experience with one of the lactation nurses, Courtney. Unfortunately, her approach felt dismissive and lacked the empathy and encouragement that are so important during such a sensitive time. She never explained any techniques for latching. She always wants to leave.
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Overall, our experience was overwhelmingly positive and filled with gratitude.
Friendly, professional and efficient. Thank you
Great nurses! And nice facilities
I haven’t received any results on my email or via portal and wasn’t given all of the recommendations from or doctors I was old I would be five