Customer Testimonials

Great people who listen to you and help you. Also wide assortment of bicycle gear and bicycles.

Fantastic service! The team were absolutely amazing and got everything done as quickly as they could do, couldn’t recommend highly enough

Friendly people, helpful
Prompt service and very courteous knowledgeable. Why recommend them to my friends. Glad to have them in my neighbourhood. First name removed

Quick service, good recommendations by staff, friendly customer service.

I can rely on WPC to keep my bike in top condition regardless of the number of miles on it.

Great service

Selection of accessory products and excellent customer service from Chris and Loren at the West 10th store.

easy to deal with, fast and friendly service, the thank you and happy riding note on my invoice is a nice personal touch, along with the chocolate!

Great staff! Very quick turn-around for repairs and maintenance!!

Personal and expertise service
Dave is great

Prompt friendly knowledge service

Great staff....very helpful!

West Point has always been the best on the Westside, great staff, excellent products and service.

Quality response over phone

Good service

After twenty years of frequenting West Point Cycles, the service has always been first-rate. Good advice -- never up-selling, always offering options, frequently detecting necessary repairs or finding simple solutions to what I thought was a major problem. Excellent attention ot detail. Lots of options to choose from, but when I have tried an alternative, I've been burned in comparison to what WPC offers (so I have not looked elsewhere very often). The frustrating part is that they are so good you need to book them well in advance given the high demand for their quality service.

The service team gave me an honest upfront assessment of what I'd need to get done to my bike to get it into top shape and they delivered. Very happy with the quality of work!

Super happy that you’re 100% Canadian ownership.

WPC had in stock the chainrings i need for my bike and that Shimano does not produce anymore and being at the other end of the country, the sale and shipment went smoothly. Even got a call from Jess because it took a few days before shipment, time to gather all the parts from their stores.

Why are people with pet fish happier than people without?

It's the endorphins.

Great Service and good price

Itemised quotes and quality service!

friendly , knowledgable and helpful staff, very convenient locations.

Both our ebikes are being serviced. The technician pre-checked them before we left them. Also, the very knowledgeable sales lady explained the safety and fit attributes of recommended helmets to ensure we make the safest choice for our type of cycling.
Loree,Vancouver

Super helpful and knowledgeable team that often acts on the spot

Always great service! And knowledgeable 🙌

Dave and his entire team are always so friendly, helpful, knowledgeable and try to turn around service work quickly. Thanks everyone! First name removed

Fast service, thoughtful and knowledgeable staff, friendly and engaged, feels like the staff take the time to help customers. I always feel like I get robust and helpful service.

Nothing but good things to say! Came in with very little knowledge about clips and riding shoes but left feeling confident and well informed. I was set up for success! Had my first ride to, clipped in and didn’t fall one! Seamless ride thanks to Tim!

they included a note and some chocolate, not necessary but very welcome!