Customer Testimonials

Quick, knowledgeable and professional service! Every time!

Excellent service

The staff at west point are great ready to help. needed a specialty part was not sure of the exact part required they took the time to help me find the part and order it and canceled the wrong part i had originally ordered

You are a perfect location for us and we always have excellent service from your team.
Everyone on staff very helpful. Thank you!

Fast, accurate order fulfillment and shipping. Thank you.

I like the service done and the customer service.

It is nice to have a specialty bike store that is a locally owned small business in the neighbourhood. Service was friendly and efficient. Definitely the place to go for all your biking needs.

Recommend the most suitable products and service is consistently faster than I expect

The service I requested was prompt and complete!

Very nice and helpful service from people who know what they are doing! (the only reason that this didnt get a 10 is that I was not aware I'd be charged $30 for labour when I made the purchase. Not unreasonable, just nice to know ahead of time.

Easy and quick to order!

Delivered the products I wanted delivered quickly with excellent personal service.

The team at West Point on West 10th are consistently very friendly, helpful, knowledgeable, flexible and patient!
They provide great advice on all aspects of cycling, from the smallest accessory to major bike purchases.
Customer Service has always been at a high standard and their pre and after-sales service is excellent.
The store itself is well-equipped and the staff are always happy to help source other items.
I have been a regular and loyal customer for about 10 years and would definitely recommend them.
thanks!
First name removed

Always focused on the customer

Friendly, fun and engaging. I'd go back for sure.

Great products, great service. I would recommend the place

Great bikes and excellent service!

I ordered some bike parts and had great service from Fran. Would definitely recommend this shop.

I am a very loyal customer over many years although I haven't had need of your services and products for some time--that says it all!

Dr. David Hunt

I like everything about this store. It is the oldest bike store in Vancouver, the people working there are competent, helpful and also welcoming. They are Trek specialists and good advice.

Great staff great help great vibe

fast delivery

West Point Cycles was extremely responsive in their service, and shipment was surprisingly quick. They have a good selection of parts at good prices, also. I'm very happy with them.

Staff who know their products and what to recommend when you seek their thoughts.

When they can, they will come ask what they can help you with. Most times though they are almost always occupied with another customer with one or two waiting around.

Friendly, helpful staff and my pump was fixed quickly … very appreciative.

great service

shipped super quick and the polaroid with a pic of my order picker and items was a nice touch

Good service!

Timely delivery and personal service touches

Ordered from far away, everyone I interacted with was pleasant and helpful.