Customer Testimonials

West Point Cycles was extremely responsive in their service, and shipment was surprisingly quick. They have a good selection of parts at good prices, also. I'm very happy with them.

Staff who know their products and what to recommend when you seek their thoughts.

When they can, they will come ask what they can help you with. Most times though they are almost always occupied with another customer with one or two waiting around.

Friendly, helpful staff and my pump was fixed quickly … very appreciative.

great service

shipped super quick and the polaroid with a pic of my order picker and items was a nice touch

Good service!

Timely delivery and personal service touches

Ordered from far away, everyone I interacted with was pleasant and helpful.

Very professional and reasonable prices

Quality work, efficient, priced well !!

The people are so lovely, don't take advantage of you and are able to fix your problems without making you feel stupid and overcharging you

I was able to get a product rarely stocked anywhere else. And also got two good technical bits of advice from a friendly mechanic.

What I like about your services is the great selection and pricing.
Fast service. Love that you keep me up to date on were my shipment is.
Reasonable flat rate shipping charge. Much cheaper then the ferry I other wise
Would be using to pickup my order.

Thanks Fran and everyone for such great service

Paul Dickenson
Gibsons BC

Good communication about needed repairs and follow-up to sort out any clarification needed when other problems needed.

I am delighted to have a new bike! My old Trek frame cracked. West Point Cycles were able to negotiate with the manufacturer to get it replaced, plus transfer my accessories over! Thank you!

Easy to contact in advance and smooth process in store made things very easy.

Friendly timely personal bike service

Customer service was very good & suggested options.

Great personalized customer service, competitive pricing, and local! What more could you ask for

I have bought many bikes for myself, my wife and my grandchildren over the years and the service is always excellent and reliable.

I like everything about West Point Cycles.

I bought my bike at WPC 12 years ago and bring it in every Spring to be checked. I trust them and they do a good job.

Communication via email, phone, and in person was prompt, clear, and friendly.
I really appreciate the offer to add on accessories to the new bike I bought online, and install them before delivery. So helpful!
I love my new bike!

Knowledgable & patient staff, good inventory

I had an urgent issue with my bike and needed it fixed last minute. Dave and his team were incredibly responsive and did an awesome job getting my bike back in shape. Highly recommend their service!

Great friendly service

Very happy with the capable technicians. The only glitch was that I had booked the service on the phone but when I brought it in there was no technician available so we had to rebook.

Welcoming staff, great service for fixing a flat, and attaching new bell.
Free assessment of what is needed in next tune-up.

Many thanks!

Very helpful staff. I felt thy care d about my particular needs and recommended appropriate parts and service.

Very good service team. I have an old Brodie Infinity mountain bike which West Point Cycles has helped me maintain over the years by replacing parts as they wear out and tuneups.

Very knowledgeable and practical bike technicians explain their service recommendations and provide quotations before proceeding.

Great service always!