Customer Testimonials

Very professional! Good advice. A great asset to the cycling community and to the community at large.

keep up the great work

Great service, high quality products

Quick and efficient, and had stock of the part needed

Good quality service and products - repairs done on time

Timely, pleasant, highly competent. Great service.

Fast turnaround and good service!

I like the way your service department stands behind its work. They did a full service on my bike in March. In July they fixed my squeaky break only charging for parts, in case it was the March tune up that caused the problem. I appreciated that, since they could easily have said it was too long since the servicing.

I was having coffee in Kits last week. Some folks at the next table asked me where they should take their bikes for some work. I recommended WPC without hesitation!

Great service - prompt communication . Did a great job tuning up my bike .
Excellent local bike shop !

Excellent technical service from Kevin and Geoff.

Great prices, and fast shipping!

I liked the quick and easy online ordering process on your website, quick response on my online order and using a good shipping option. It was lovely to see the nice little "Thanks" and "Happy riding" messages written on my invoice receipt. Also it was a very sweet gesture to send a chocolate as a gift inside the box, I really liked it although the chocolate was melted in high temperature and when I opened the box, the melted chocolate was all over every thing 🤭
Anyway, thanks to your kind sales person for the lovely messages and quick response.

The staff and the products

You have really friendly and knowledgeable staff who are there to help whatever the issue.

WPC staff were approachable and knowledgeable about the pannier products in the store and showed me features I didn't ask about. I appreciated that the staff were respectful of my inexperience. I've only recently began riding a bike again after many, many years and I felt encouraged by my experience at WPC.

Very helpful on the phone!

West Point Cylces has always been great to deal with, providing prompt and pleasant service.

Great service

Good and rapid service !
Thank's !
note :the chocolate was melt in the enveloppe!
Jean

You are fast and efficient, knowledgeable, friendly, and my (very convenient) neighbourhood store.

Friendly, helpful and very experienced staff.

Extraordinary service and product. Personal very kind. Will be back and highly recommended to anyone

Excellent quality products. Prompt communication re on line orders. Knowledgable and helpful staff.

Love the bike bell!
But…WOW!…Just ordered yesterday and on my doorstep at noon today!
Great customer service! Thankyou😃

FAST and friendly. And honest (i.e. I came in to get a bike serviced, they looked at it and determined a servicing wasn't needed. Just a clean up and a new tube). In and out in 45 minutes. Which gave me the time and money to buy a new helmet.

Love the shop

Very friendly, cheerful and helpful staff with prompt service

Great shop, great staff, great service … long time client

Have always had great advice on bikes, and dedicated reliable service.

Fast, friendly service! So happy I supported a local Canadian business.