Customer Testimonials

Friendly knowledgeable prompt service

Personnel friendly, informative, and educational!

Jessica was quick to fix an issue with an order. Great customer service!

Kevin worker wonders on my bike and went the extra miles on internal cable routing and brake alignment and delivered right on schedule

Great service and friendly staff!

Number one… Knowledgeable staff. Rayne was amazing. Chris was great too!

Rayne was totally able to get me the best bike for my needs. So appreciated the expertise and in-site into what might fit my needs.

Quality product. Did my own research prior to coming to the store.

All staff was friendly and welcoming

Great service and good people

Great interface, good service.
A rarity these days

I have an aging road racing bike from the last century and after a thorough going over at West Point it rides as though it were new.

Pleasant, helpful staff, service was prompt.

Lot of products in stock (not back ordered) like other shops
Fast and careful packaging

Rayne was very helpful and informative!

Your carry an amazing range of products from the weekend peddler (me!) to the cycling enthusiast. And every staff member that I have dealt with has been fantastic. They have been very welcoming, patiently answered questions, offered suggestions and I never felt rushed or over sold. I would highly recommend West Point Cycles!

Great customer service, super efficient and friendly employees

Friendly staff, good communication as to reason for delay re: bike service. Been taking my bikes there for years. Keep up the good work.

Very good service. Very Human. With a service like that I am really confident to order back with you.

I was ready to be without my commuter for extended period, they magically have the repair work done the next day. So fortunately to have them in the neighborhood.

prompt and helpful service

Outstanding service with specific attention to details and understanding client needs and preferences.

The customer service

Great products and expertise

High quality products.
Excellent and efficient service, reliable product recomendations by a professional and friendly team who are eager to please customers.I

When I need something you have it.

Excellent prompt communication about product order in respect to availability.

Good service. You took my bike at a busy time and had it repaired within 2 days. However, I was surprised that my dead SRAM rear derailleur which was less a year old was not immediately warrantied. I had to pay and wait for SRAM to pass judgment on the warranty. Is this normal?

Good service!

We have bought our last 5 bikes from Westpoint Cycles in the last 20 years. The selection of bikes is impressive, and the sales staff are all extremely knowledgeable and friendly. And when you need any servicing or adjustments, they are able to pinpoint the problem and fix it quickly and at a very affordable cost. What is not to like???

Dave at W 10th was a great representative of your operation. He made the difference in getting my bike sorted and the accessories attached and me sent on my way. Thank you to him and your team.

Fast, courteous, helpful service.

Thorough service assessment and estimate pre repair and excellent condition post repair