Customer Testimonials

Wow they were very fast at fixing my bike. It rides like a dream.

Everybody is very polite and super helpful. I thought I needed new brakes but they found it was just some connections that needed to be tightened. They fixed it before I even finished dropping it off for a tuneup and didn't charge me anything (and showed me how to do it myself in the future).

Thanks.

Matt

very knowledgeable and friendly people!

You are the only bike shop I go to or recommend to others!! It’s because of your integrity, knowledge and experience, and incredibly approachable and receptive attitude. Most of my experience has been with your incredible service department as I come from Brentwood annually for my service. I’ve been involved with ICBC after being hit by a car and Tim has shown integrity as well as care for me as I go through this process. For that I am very grateful
as he’s shared his significant expertise!! And then there’s Lauren coordinating parts and service with both ease and expertise, making it a positive experience. And then there’s everyone else that will always help you in any way they can. Can’t think of any other bike shop that I would go to for these needs. Thank you so very much and power on🚴🏻‍♂️

Great staff, great service, great communication!

Good service under promise over deliver

Good customer service.

Good assortment of products and lots of friendly knowledgeable staff to help you find what you need

knowledgeable team

Nice and pleasant service, and some great advice.
Terrific local shopping experience.

I've been shopping for bikes and sourcing parts from West Point for more than four decades now. The service, especially re: product knowledge and advice and communication around issues and repair strategies, is always exceptional. Email updates re: order status is new to me and appreciated.

John S

good staff and good products

Love the array of bikes, helmets, cycling gear and supplies. Great servicing, the staff have great knowledge on bike maintenance and patiently answer all my unending questions :-)

Fast reliable service, and close enough to my home to lug my bike there even when it's really broken.

Friendly and knowledgeable staff.

The staff are very helpful, and the services and accessories are reasonably priced.

Efficient diagnostic, quickly scheduled the repair and was repaired when promised for a reasonable price.

Super friendly and knowledgable staff. They were realistic with what to expect from their services and ensured I got my bike back in a timely manner!

I've received friendly and knowledgable service in person and over the phone and, when I bought a bottom bracket a while ago, the mechanic removed my old one right away, even though it was right before closing. I hated to ask, but it saved me having to buy a tool, or wait a day. Much appreciated!

I have bought a couple of bikes now and had them serviced and they have been great to deal with.

Friendly, knowledgeable service! And you are close by :)

Great product.

Good friends, dependable service

Super good online service with fast processing and shipping. All arrived as sold.

Great service and the bike I wanted was in stock. And excellent advice on accessories.

Very knowledgeable staff who treat novices like myself with respect.

I am getting back into cycling after a decade long sabatical and needed help navigating all the all the changes and improvements that have been made to cycling clothing - I was feeling overwhelmed by the wide range of products and styles and prices - I needed help making informed decisions that would match up with my riding goals - i didn’t need the highest end gear but I also wanted quality and to invest as appropriate into the key pieces of riding gear such as quality riding shorts. It’s a busy store and there was a wait to get service, but I very much appreciated the the time that Tim took to get me set up with shoes, cleats, shorts, gloves and a few accessories. No mansplanning - just good old fashioned technical advice anf not no hard sell. It was truly a very positive shopping experience and I felt really good about the purchases I made. In addition, they installed the cleating system on my shoes and installed the few accessories, pumped up the tires anf had me on the road the same day. It also felt good to support a loca store that been around forever because of their awesome service! Christina

Great products and great service!

Hey, website was easy to use and the service was good when there was a small issue.

I would normally order parts like this off amazon, but decided against that with the current US/CAN relationship.

I would order again and recommend.

Thanks,
Ryan

great hard to find part good price and fast delivery!