Customer Testimonials

Super friendly, knowledgable staff! Excellent, safe COVID protocols.

Amazing customer service. Friendly & knowledgeable. Accurate with delivery dates. Looking forward to doing business there again!

Service was great, bike is very comfortable

Always friendly, patient, willing to help with anything. My current bike is not Trek brand, but my next one will be!

Trek Kingston is the only place we will purchase our cycling equipment and bikes and the only place we encourage our friends to shop. You treat us like we are the most important customer every time. Whether in person, email or phone.
You all have nailed the importance of customer service and all that that entails.
It is such a pleasure to support you business.
We are huge ambassadors of Trek Kingston.

Each of you are superb!!

I have only really dealt with you during the pandemic. All evidence suggests that your level of awesomeness increased!! Way to go!!

The bike speaks for itself but I can't say enough about the time that Leanne spent with me making sure that every detail would fit me perfectly. Everyone in the shop took time to do whatever needed to be done to make my test ride in their lot comfortable and safe.

My first actual ride was 35km and I felt like I was flying. Thank you! : )

My wheel was repaired as promised, however quicker than I expected!

Friendly and courteous staff. Thanks for helping with my bike I didn’t even buy at their store

Super awesome! Thank you very much for y'all service.

They were so knowledgeable, friendly and patient. Would recommend them to anyone. They went above and beyond. We were very happy with them and the bike!

Staff is friendly, so helpful, and always go out of their way to give the customer a great experience. They have been so helpful to my family and we really appreciate it. Thank you!!

good service

Very helpful service. Good quality products

Top quality products and services.

Excellent customer service and quality products

Attention to personal needs and honesty with client

The product wasn’t for me, but the service was amazing. Very helpful and offered more information I needed to know without being asked. Very friendly and customer service was a 10

Impeccable service. Knowledgeable and courteous staff.

Great service!

TREK stands by its products and the service department is exceptional.

Very friendly and transparent

I felt that the person helping me (?owner)really listened to me and what was important to me in a bike. He didn’t try to upsell me to a more expensive bike.

Friendly helpful staff.

Absolutely fantastic customer service. Having just moved to Kingston I was looking for a new bike store to work with... and I do not need to look any further!

I thought I just needed a derailleur tune up but turns out my hanger was off. There was no added charge and it was done extremely quickly.. thank you so much.

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Great bicycles and very friendly service

Quick turn around. Reasonable cost. Friendly. Patient.

Staff at Trek, Kingston are outstanding. Very knowledgeable and attentive to my needs.
They go that extra mile and are always friendly and accommodating.
Their work environment seems to be great as they all seem to really like each other.
I’ve been with Trek for several years now and I will continue to do business with them. The product is good but it really is the people who work there.
Thankyou
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Love the product and excellent service.

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great, friendly, knowledgeable service.
prices a bit high but worth it.

The service was great. I also LOVE your unconditional guarantee.