Customer Testimonials

Great attentive service!

I had great experience in TREK Kingston. Staff are very knowledgeable and gave me precise and helpful suggestions. I had to return and exchange the item that I purchased, but the process was very smooth and everyone who assisted me was kind and friendly in person and over the phone. I’ll be going back there again next time I need anything bike related.

I will definitely recommend friends/family to go to Trek if they have any biking needs. I am SO IMPRESSED with the service from start to end.

On my first encounter with Trek Kingston when i was shopping for a mountain bike, Ashen gave me invaluable advice on what bike would suit me (after a few bike rides now, he was spot on) and saved me from a bike purchase i would've regretted. He was patient with my questions and sincere with his recommendations and i am very happy with my bike.

I called in multiple times after placing the order to sort out payment but ran into some credit card problems. I felt like i was being annoying but all the different staff members i spoke to were so gracious about it.

Lastly, the person i bombarded with email questions and who also helped us through the bike pick up was Leanne. I thought she was very attentive to my needs, genuine in her sales and really helpful.

The customer service was exceptional and we will like to go back or send our friends there whenever possible.

Thank you!

Very professional, timely, and good value. Thanks!

Trek quality. Trade-up program. Knowledgeable, friendly & courteous staff. Phenomenal customer service that would go out of their way to ensure satisfaction.

Beth and the other staff that we dealt with were all very knowledgeable and very helpful.

Excellent service

fast turn around, good in store selection web site easy to navigate

The service at the Kingston store was wonderful. Leanne and the team made the entire process easy and enjoyable. I was in the market for a new bike that was suitable for a shorter woman and the team helped me find the perfect bike. I will continue to be a Trek Kingston customer. Thanks for the incredible service.

Great service!

Fixed a few service related work issues without push-back and provided new parts at no additional cost... thanks

You are local, very helpful and friendly, and you had the product I was looking for- as listed on your website.

Friendly, knowledgeable people with a sense of humour, and great products.

I love the people! They're friendly and prompt and eager to help!

The staff was very helpful and considerate. Top marks.

Always super helpful and focused on customer service.

High quality and excellent customer service.

Caring, efficient and friendly service

Friendly and informative.

I was very impressed with the friendly and helpful service. Very reasonable rates and prices.

fast, friendly and professional! Thank you for fixing my bike!

great service pleasant prompt

Service was great, sales person was friendly, helpful and knowledgeable both in the store and on the phone.

The appointment times were a good way to shop!

I have been to several stores in Kingston & Area for bike service/purchase. I will definitely use the service/bike purchase in the future. Everyone one was extremely kind, helpful and easy to speak to and explained things in detail. I was very impressed with email replies, calls being answered and being greeted at the door during Covid times. I’m thankful for your professional service, I will highly recommend your service to anyone!

Thank you once again for looking after me.

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It was a great experience, very welcoming and I love my new bike and also the accessories, definitely would recommend the store

Staff is very friendly and knowledgeable of the products.

Even with covid, the entire process of setting up an appointment, dropping off, paying and picking up was a breeze. Sue took a look at my bike, which I hadn't ridden in 10 years, and gave me a general estimate as well as checking how much I wanted to spend.
And now my bike looks and rides like new!
So great to fell the wind in my hair again!

Excellent service. Allowed me to try new bar on bike to be sure it did what we wanted before paying. Friendly knowledgeable service.

Very friendly! Called me to let me know about extra services my bike needed. Couldn’t pick it up right away and they were very nice about it.