- Phone: 6137673076
Customer Testimonials
Knowledgeable and friendly staff.
Amazing service!!! super supportive in the purchase of our bike and extremely knowledgable!!!
Very nice staff and enjoyable experience!
Great customer service and quick service
Great service!
Great products and friendly expert services.
Friendly, knowledgeable owners and staff. Wuick turnaround on service
Lots of quality products and always great personalized service
So far the quality of the products is there. Service is on point.
Everyone is very knowledgeable and friendly-even towards us old guys TOB
Appreciate all the extra attention given to “sitting“ my new favourite three desk to me, by adjusting the seat and handlebars, helping me choose the optimal way to load it on my bike carrier, and recommending various accessories that would be appropriate..
Besides the bike and accessory products which I feel are high-quality, the most important factor for me is the personalized, professional and very patient services provided by all the staff, beginning with the co-owner Ashan, and extending to the technical staff such as Jamie, Greg and Beth, not to mention the service supervisor Sue. It actually felt so welcoming, that there were times when I felt I was in a TV commercial for Trek lol and wondered where the hidden cameras were! This is the best bike dealership in Kingston!
Wonderful team.
The staff seem knowledgeable and very customer-oriented.
The people there are very nice, friendly and knowledgeable. The were very accommodating when I needed minor repairs on short notice. Thanks for the help.
Friendly + very informed + helpful team members! Excellent service done in a timely manner...also I really appreciate being told the estimated length of service time.
Excellent customer service. Great bikes too.
Friendly and helpful staff. Store is close to my home so very convenient. I'm an amateur biker so I look forward to my experience with Trek.
The service from Beth and Heather is AMAZING! They are kind, knowledgeable, they listen, and do not rip you off. Charges only for what your bike needs!
Very helpful and personable!
Friendly service
Friendly staff who were able to fix my bike on the same day and who were lacking in typical bike-shop 'tude! Awesome!
Very fast response to a service problem. Problem solved quickly and at no cost, although the bike was beyond warranty. Very responsive and professional service work.
Probably the best bike shop in K-Town. Super friendly staff!! Helpful, Knowledgeable. Communication with the customer is above and beyond the industry standards. I always feel welcome when I step through the door.
Great equipment , friendly and knowledgeable staff
Great store and service just wish it wasn't covid time because I'd have like to have seen selection at the store instead of having to order and wait. But I understand it's like that everywhere now
Great service
Professional, courteous, good value
Top quality products and very welcoming expert service.
Friendly and accommodating staff. Never felt pressured or hurried to make a purchase. Knowledgeable.
Helpful. Do not nickel and dime on bike service. Friendly attentive staff - Sue especially.