Customer Testimonials

Fast friendly and professional. Very impressed

Excellent service. Friendly, courteous, knowledgeable staff.

Great selection, friendly staff, what's not to like?

Sue was very knowledgeable and friendly. I also like your guarantee. I bought a pair of bike shorts that turned out to be quite uncomfortable for me and I was able to get a total refund!

Knowledge staff who work to give you the experience and service at every visit to the store.

Years of friendly, respectful, willing service.

Extremely helpful staff!

Friendly and fast!

nice people
great service
good selection of products

Beth was very helpful all along the purchase process!

Great service, for great bikes

We've always had a great experience at Trek Kingston. Quick turnarounds, friendly service, fair prices.

The service was great. I loved seeing the bike techs right up front and ready for a quick scan and quote. very happy with my experience

Terrific service, happy staff, very accomodating

great service and attention to detail

Kind, prompt, excellent repair service.

Very fast turnaround time, effective repair job, and very good customer service.

Great service! Thank you for the speedy fix on my tire.

Friendly and efficient service. Reliable work. Good communication.

Very friendly and helpful.
Thanks

I was most impressed by the service I received; initially by telephone: confirming availability of in-store stock based on my bike's specs; followed by in-person intake and assessment of bike, my requests/wish-list and queries; later with timely turnaround (communicated electronically) and a most satisfying 'over-the-phone' breakdown/confirmation (initiated by me, by phone), by customer service person, of the work-order, and the actual parts that were replaced (and/or *not* necessary to replace!!); in-person pick up was great, too, with professional presentation/delivery of bike...
I was elated! The two, "first contact" female customer service agents were astounding and helpful. No ridiculous sales pitches or upselling! Very grounded and knowledgeable. I am immensely pleased with the technicians work and the deep-clean of my bicycle was excellent! A worthwhile re-investment! A heartfelt thank-you to the employees at Trek Kingston... quite the bustling, modernized, repair and sales centre, with a (seemingly) large staff for efficiency--that worked! It could have intimidating/off-putting--but I appreciated having the same, fantastic service agents to greet me again, to close my work-order.
A 10/10 experience.

Clean shop, parts I needed were in stock

Very professional establishment!!

Good products and good people.

Great service. Knowledgeable staff.

Salesperson was very helpful and had a pleasant disposition.

Great service

Knowledgeable and fair

Great service, plus I get to chat to everyone.

Trek is a good product which i did my research and wanted to have. I had put a deposit on a domane sl6 in ottawa which i would only get in january. I found one online in kingston which i bought. I was greeted professionally by the owners and well taken care of. They recommended me on trek products and we agreed that the domane would be best for me then made sure the bike was properly set up . I was very happy with my experience with trek kingston.