- Phone: 6137673076
Customer Testimonials
Great service - owner is around and very engaged and available. Staff are capable and very service oriented. Mature team versus younger gear heads typically staffing other bike stores!
Cheers, PPB
Friendly
Friendly, knowledgeable service
Friendly people, great service!
Really impressed with the level of service provided by trek Kingston.
I would recommend them to anyone. The genuinely care about the customer.
Please carry on with the good work
Recently I took a trip to Kingston, Ontario to pick up my new Trek bike. I was very impressed with the quality of my bike, and the employees were very outgoing, welcoming, and knowledgeable. Needless to say I would highly recommend Trek to a friend or family member.
Friendly, helpful, personal service
Staff were very helpful and very good with my 4 year old. No one minded that she played with a number of bells that were in the rack or that she was entertaining herself while I was being service. Everyone was great
Excellent , friendly service. Staff very knowledgeable about variety of bikes. Very responsive to inquiries and provide helpful advice. Would highly recommend both the products and service offered by this friendly staff team!
Quality and service
I made an appointment to shop in the store. A staff member let me in right away. All the store employees were friendly, and the sales person that helped me select a saddle was knowledgeable and professional.
I will definitely be back to Trek Kingston.
Great service..
You staff are awesome . I took two police auction bikes into your shop a couple of years ago. You rebuilt them , and I and my son are happily cycling to work , and on trails with them . I bought helmets from you, and they are stylish and great, for my two children... so they will wear them!!! I’m a nurse ,so I’ve seen a lot of head injuries in my time. I feel at least I gave my grown children a protective lifesaving measure . You also have tuned up an old Nishiki bike I had from 35 years ago, that my daughter is now riding , and it’s working great. Thanks for all you do, I will definitely be a repeat customer .
Name removed
Friendly and courteous service.
Had everything I needed at a reasonable price. The staff is friendly and helpful
Great product and staff at Kingston Location.
I never really got a product because of long wait list, but the service and communication in the process was great
everything about this store is wonderful. love the people and i love the products
Great reception from the fellow on the phone
Great service
No attempt to upsell
Very knowledgeable
Much appreciated the professionalism and empathy!!
Always friendly atmosphere even during this crazy time.
The service has been fantastic, very knowledgeable service people, fast service. Even during COVID, the service at the curb side was done efficiently and very professional.
Very knowledgeable staff. The 30 day follow up following the purchase of my eBike was much appreciated. The option to return bike seats within 30 days makes this purchase less risky.
Ashen was very professional and knowledgeable! I appreciate the level of service
Awesome service! Have been using their services for more than 10 years now.
Friendly knowledgeable staff. Great products.
Excellent service, staff was very professional and despite the limited parts stock, Sue and her staff in Kingston handled the service of my bikes to my satisfaction. Trek is my go to bike shop from now on as my experience with other shops in town was awful. Thank you Trek staff in Kingston, you came through despite the difficult times we all have to operate in these days, I’ll be back.
Knowledgeble, friendly staff, super quick turnaround times.
I liked how they kept me informed about the progress of delivery for the bike despite the difficult situation our supply chains are in. The store is connected to the Trek delivery system and kept me abreast of approximately when it would arrive. Very personable staff who truly enjoy biking personally.
Awesome service thanks for the great experience at the store and all follow up email communications.👍😃
I like the products Trek Bicycle Kingston sells because the selection is good and usually in stock or quickly available and the service is friendly and very helpful. Expert advice.