Customer Testimonials

awesome group of people at trek kingston !

Equipment was in stock. Staff were friendly, helpful and knowledgeable!

Fantastic workshop on bike maintenance organized by Leanne for 9 of us. James demonstrated how to check the bikes, how to change a tire, and how to clean/oil the chain in a clear and methodical manner. He repeated instructions to ensure we understood each step. Questions were welcomed and answered. It was great to practise on our own bikes and to have individual assistance when needed. I now feel prepared to change a tire when in the road/trail. 😁

The atmosphere was welcoming and nonjudgmental, even though I didn’t know much about my bike 😁

Thanks Leanne, James and staff!

Sincerely,
Name removed

I really appreciated Beth’s knowledge and expertise in helping choose a bike that fit my needs. The entire staff are friendly, professional and helpful.

The professional, quick service that the great staff at Kingston Trek provides.

You are all very nice 😊.

Personal touch, excellent workmanship/repairs, welcoming staff, good range of all sorts of products

Friendly and knowledgable service and excellent products for great value.

This is by far the best bike shop in Kingston if not the east region.

Customer service is always tailored and excellent overall.

It’s all about the staff and the service. Both are excellent!
Thanks everyone
First name removed R

HI !
Suggest that you order the "sound damping egg crate foam pads" for your walls. Echo is really bad, if a few people are in the showroom at same time, I was one of them, I am almost yelling to make conversation with staff. I had to leave & ask you to call me on phone.

You really need to inquire about a "road sign " on the corner of front & days. If zoning allows or at least on front road. There are lots of companies that trailer a sign on wheels for rent. The customer traffic would be amazing. There are 1000's of cars passing each day on that intersection.

If you have not already ordered one, you need a "big sign "up over your front entrance.
good luck, we really needed another custom bike shop!
Name removed
(retired marketing director}

Very friendly and knowledgable. Appreciate that they only fixed what was needed.

i like your new location! I haven't used the service department yet but plan to book a cleaning. thanks.

The staff were all so helpful. There was no pressure and only a feeling that the people from the store that interacted with us wanted to ensure we got my son a bike that would fit his needs, comfort level and ability. I honestly think you've birthed another Rider For Life! Thanks so much!!

I hadn't been back to Trek in a couple of years. It was so great to walk into your new location and to see ALL the same faces I saw seven years ago when I first bought my bike. You remembered me and my bike and my story - and took care of both of us so well. Thank you!

Friendly staff, beautiful store, well laid out, easy to find everything.

Ashen awesome
Beth is the best
Puttin a trek tattoo
On my chest

Very Friendly and helpful staff members.

Was at the bike workshop. Very informative, fun and very friendly staff. Would definitely recommend it to friends.

New location, same amazing team! Really like the new location, very easy for drop off and pick up. Used the service scheduler and my bikes were ready to pick up in two days. Always a great experience

Very friendly staff, explained all work done, very knowledgeable.

Always great quality products and friendly service that is ready to help.

Good service.

The staff is amazing. Took the time to explain everything to me and they were not pushy at all. When one member knew their co-worker was better versed in the subject, they turned it over the more knowledgeable person. Awesome group of people. New store is nice and clean and inviting. Great selection of bikes and bike accessories.

Staff

Friendly, fast and knowledgeable service.

Excellent service and knowledgeable staff. Getting my bike fixed was affordable, quick and of top quality. Definitely my suggestion for all things bikes.

Friendly and helpful. Flexible options for holding a bike on deposit.

Great service and very knowledgeable staff.

I love the look of the new location.
People there have always been knowledgeable and helpful, even when I have some more esoteric problems.