Customer Testimonials

New location, same amazing team! Really like the new location, very easy for drop off and pick up. Used the service scheduler and my bikes were ready to pick up in two days. Always a great experience

Very friendly staff, explained all work done, very knowledgeable.

Always great quality products and friendly service that is ready to help.

Good service.

The staff is amazing. Took the time to explain everything to me and they were not pushy at all. When one member knew their co-worker was better versed in the subject, they turned it over the more knowledgeable person. Awesome group of people. New store is nice and clean and inviting. Great selection of bikes and bike accessories.

Staff

Friendly, fast and knowledgeable service.

Excellent service and knowledgeable staff. Getting my bike fixed was affordable, quick and of top quality. Definitely my suggestion for all things bikes.

Friendly and helpful. Flexible options for holding a bike on deposit.

Great service and very knowledgeable staff.

I love the look of the new location.
People there have always been knowledgeable and helpful, even when I have some more esoteric problems.

Great job!
The staff was great.

Your staff is extremely personable and very customer centric. They are willing to discuss option and willing to go the extra mile to find solutions to obstacles.

Beth was super helpful in helping me with considering a new bike for a bike trip. Thank you!

I would highly recommend the Trek Store. The service was perfect.

Very friendly and helpful staff

Service was done very well. Quick turn around and very friendly staff. Was driving through town on a road trip from Vancouver island and was excited to get some riding done, but noticed I had a flat. The team was very helpful getting my bike looked after promptly to get me back on the trails. Amazing products in store!

Service was efficient, friendly and professional.

We love the service at Trek Kingston. 10/10

Great customer service, friendly and welcoming store experience, will definitely be coming back. Prices are fair relative to other bike stores, but the service was a difference maker.

Very efficient and fast survive . Friendly and helpful staff !

Very helpful

Good quality and knowledgeable staff

The people

Awesome

Love how knowledgeable staff are. They talked me through all the options and really helped me make an informed decision. This has been the standard every time I go to trek and it's great to have such a reliable store

Staff were knowledgeable about what we needed and provided helpful information about the bike were were looking for.
The Trek Marlin 4 we bought was in stock and the perfect fit for our needs

Knowledgeable, friendly, and helpful staff

Great products, greater staff!

Loved the new location.