Customer Testimonials

Great delivery from Trek Kingston and James!

Friendly, knowledgeable, prompt and professional.

Great service, friendly and knowledgeable staff. Honest business. Superb selection

My wife, Juliet, and I attended the free bike maintenance workshop offered by Greg and Noah. We learned lots and were very happy to spend a few hours with a lovely group of enthusiastic cyclists. We were so impressed by Greg and Noah's knowledge, their responsiveness to our questions and their obvious passion for cycling. We picked up a nice bundle of tips that will enhance our future bike adventures. It's always a pleasure to be in the JJ Cycle store, to be surrounded by beautiful bikes and a wide range of accessories. I expect the feelings are similar to those of a wine collector finding him or herself spending an evening in a well-stocked wine cellar! We are very grateful for the generous gift of Greg and Noah' time, their expertise and their love of cycling. We have bought several bikes at JJ for grandchildren in recent years and always have good experiences both for purchasing and for servicing. I've cycled across Canada and been to many, many bike shops. JJ Cycle is as good as it gets.

I love everything about my experience with Trek. The bikes are absolutely beautiful, the youth trade up program is perfect and the service is always exceptional.

The Service staff and products are excellent.I would highly reccommend Trek Kingston,they go above and beyond for the customer.

Very good service from the staff

Great service and staff.

Helpful. friendly and knowledgeable

Beth was very helpful and informative. We enjoyed the experience very much.

Very excellent sales staff. No pressure, very accommodating. Great knowledge of product and accessories.
From sales to mechanical technician, friendly, helpful and inviting. Encouraged to return anytime, the coffee would be on.
Highly recommend this Bike Shop to be anyone's, first or next stop.
First name removed

Freindly, reliable, trustworthy.

Fairly quick shipping. Over all good experience buying here.

Work is always completed on time and all of the staff are very helpful. I wouldn't shop anywhere else.

The Kingston Trek bicycle shop has outstanding staff that were helpful in choosing the bike for our lifestyle.

Knowledgeable and friendly staff

Always great. Nice it is a family business and treat your customers as family too. Thank you.

Great communication very friendly

Great customer service and billing. Associates are friendly and courteous, never in a hurry for selling anything at the store. Offers relevant assistance to choose the right item with their good practical advices.

TREK always provides friendly and great service.

Prompt helpful with no upselling

Prompt, professional, knowledgeable and kind.

Friendly and knowledgeable

Knowledgeable, helpful, low key, reasonable costs

Expert friendly staff
Trek bikes are a lot of bike for the money

Service fantastic. Friendly sales staff, and knowledgeable I’ll be back.

Great quality bikes and accessories. Very knowledgeable staff

I had been away from mountain biking for more than 10 years. I was very excited to receive the Trek Roscoe 8. It was much better than what I had before. For example,the Roscoe 8 was my first bike to have a dropper post. Mike and his staff provided me with excellent advices on their products and services. The aftersale services were excellent too.

Knowledgeable and friendly. A nice shopping experience.

Friendly, excellent service, attention to detail, flexibility/willingness to use recycled parts, convenient location, beautiful shop