Customer Testimonials

Great selection of equipment and knowledgeable sales representatives.

I would suggest offering a better selection of clothing for men.

Extremely knowledgeable and friendly staff. This is my 3rd bike purchase from the Folsom location in 5 years and I will continue to shop there.

Your were great from getting out of the car to the door...a little slow on the counter but after that service was great...Shaw & Munja answered many questions about Germin etc. & even helped me load my bike back onto the car. Great service. I'll be back for sure.

Great staff , great service . Thanks !

I received great advice during the initial purchase and I have received excellent service so far. I brought my bike in for a brake upgrade and the break - in service, and in both cases the technicians took the time to listen to me and solve my issues. This is a great bike shop.

Andrew was great. He was courteous, professional and absolutely not pushy like I've been treated at other places.

Love the excellent customer service and top of the line products, please do focus on kids bike and accessories too

Repair shop is top notch!

Great people.

I like the safety measures.

Friendly, helpful, clear on what repairs to expect

everyone was very friendly and helpful, even though I am an older woman and not a hot shot biker. Still a biker, though.

Drew B provided excellent service throughout my purchasing and delivery/pickup transaction. Outstanding customer service.

Great brands, excellent service!

Just enough inventory and variety and outstanding customer service EVERY time I visit. Super satisfied and that's why I bike or drive there from Carmichael passing my LBS.

Great selection of the latest bikes and the staff is knowledgeable about getting me the right bike for my riding skills.

Customer service continues to exceed my expectations with knowledgeable advice and kindness no matter how silly the question maybe. Thanks

Friendly and informative. Plenty of information to make a good decision about the services and products I need.

I appreciated the safety measures in place to protect customers. My bike came back beautiful.

The welcoming atmosphere and professional by the entire staff. Each time visiting Folsom Bikes we have received positive hospitality and knowledge regarding questions and services to our bike by different employees. It is consistent customer service.

Staff is very patient, helpful, and knowledgeable.
Products are high quality and not over priced. There is also a good range of products and prices to fit many budgets and levels of riding. There is a dedicated section of the store for womens riding gear making it more accessible and enjoyable to shop. As well as a decently sized selection of bikes from entry level to advanced.

Drew and the rest of the crew was very accommodating! Even with a mix up on my original order they went above and beyond to make sure I was happy with the service and product. Will definitely recommend and return for future business

Great customer service and we are pleased with the bike we bought for my daughter! Thank you to Andrew for his help!

Our salesman, Andrew, did an amazing job explaining everything and picked the perfect bike for myself. He was attentive and personable, great service, excellent experience.

Best bike shop in Folsom. They have by far the largest selection of inventory. They must have predicted that 2020 was going to be a historical boon for bike shops because every other bike shop has empty racks and very little inventory. The staff is friendly and welcoming. Job well done!

We like your product and your knowledgeable staff

great job on helping my wife.

Folsom Bike is AWESOME!! Great staff & location! Always helpful..

Super friendly staff! Makes the whole rental process extremely efficient.

Last name removed was extremely helpful, knowledgeable and made our bicycle buying experience a pleasure.