Customer Testimonials

I love Folsom bike

Great people, service and shop!

You guys are awesome! Amazing staff and service at both locations. Thank you!!
-Mark

I crashed my bike on the bike trail and broke my hip. When I brought my bike in for repairs, they went over the damage and suggested that a tune-up would be all it needed. When I got it back it looked like a new bike. Everything was like new. I have been a long time customer and have always been very pleased with their work and support

Knowledge of products and friendly.

The sales people are very knowledgeable and friendly. There is a large selection of products.

Great customer service. Prices a bit high.

Great price, experienced sales, and sufficient inventory

Great team members, good selection of products

Excellent customer service. Both the salesmen and service guys I spoke to were very helpful and the girl working the coffee bar was super sweet and very personable, Was a pleasant experience, especially in these trying times.

Travis was wonderful. I didn’t think I wanted an electric bike but honestly with all the hills it helps so much. Now I think I can go anywhere. I’ve had my bike for 24 hours and ridden it for over 2 hours. My Electra is beautiful and a blast. I’m going to start to ride her to work. That is very exciting. I love my new bike! I woke up this morning so excited!

Warm and friendly staff. Convenient, efficient , timely reasonably priced shopping and repair for bikes and good communication with the customers on the status of service ..

The bike shop is always well stock of accessories, clothing, and bikes.

The staff is pretty knowledgeable about the various products and provides advices on lubes to bike types. I had inquired about ceramic chain lubes and Travis gave me some tips and recommendations on the products to pick.

You have the most knowledgeable technicians of any shop I've ever dealt with. You were quick to get me scheduled for a tune up and my old Vitus never looked better. I think your prices are fair and your work is top notch. I'm totally satisfied with Folsom Bike.

Travis and the Andrews were really helpful in choosing a bike. They listened to what I was looking for and walked me through all the choices with patience and strong insight. They did not up-sell and ultimately let me decide based on what I felt.

Came in to your store for service on my Marin-San Rafael hybrid bicycle. Service department did an excellent job on my bike that needed a lot of attention. Was like a new bicycle. What I didn't know is that I would also be leaving with a New Eco Giant Roam E+GTS bicycle. I was just starting to look into the Eco bicycle market and after Andrew letting me take an Eco bicycle for a test drive I was sold. I have been out for a few rides already and can not begin to tell you how much it has gone beyond my expectations. This bicycle is the best of both worlds like my old hybrid bike. Will still ride older bike but I think you know I will be on That Giant. Look forward to doing 30 day tune up on new bike and for future services. Thanks

my purchase of the rear rack basket was my first experience. I left with a great first impression .. which, as we all know, is the best advertisement ever!

Need to get more products in the store...Covid, I know. Great staff!

Easy to see and find what you are looking for. When we realized we could go in and that there was not a line, service was fast and friendly.

The service was amazing. Very nice and welcoming and full of useful information to get started with cycling. I'm excited to start.

Knowledgeable staff to help. Solid bike mechanics.

Andrew Hammond and Muuqi Maxwell were outstanding. The minute I walked in the door Andrew was on it providing options for shoes and pedals that I was looking for. He further inspected my older Cannondale bike and directed me to Muugi to have a look over and scheduled a time for me to bring the bike in for service.

Best of all, although I was not looking for a new bike at this time Andrew gave me a brief review of the latest models and current technology (which I must say I was very much living in the past). I walked in looking for a pair of socks and will most likely end up buying a complete suite before it's over.

If and when I'll need a new bike (or other accessories) I'm sure to go to Folsom Bike.

You have two great employees.

Great group...appreciate Travis and all his help!

Knowledgeable associates, quick service, very friendly!

You had the parts I needed for my 26" MTB when the overall market is lacking parts and your staff was super helpful.

Courteous, knowledgeable staff.

There is a wide variety of products and the staff are very helpful

Great selection, knowledgeable people, great service, best bike shop I've ever seen.

Very good service.

Friendly atmosphere and very helpful staff!